Customer Success Coordinator
Jun 2021 - Nov 2023
AeroLeads people directory · profile
Sandra Edmondson Email & Phone Number
Process Improvement and Customer Success Specialist
1 work email found
@esentire.com
1 phone found area 519
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Role
Process Improvement and Customer Success Specialist
Location
Kitchener, Ontario, Canada
Who is Sandra Edmondson? Overview
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Quick answer
Sandra Edmondson is listed as Process Improvement and Customer Success Specialist based in Kitchener, Ontario, Canada. AeroLeads shows a work email signal at esentire.com, phone signal with area code 519, and a matched LinkedIn profile for Sandra Edmondson.
Sandra Edmondson previously worked as Customer Success Coordinator at Esentire and Senior Analyst, Customer Attachment Process Improvement at Enbridge Gas. Sandra Edmondson studied at Conestoga College.
Company email context
Email format at esentire.com
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{first}.{last}@esentire.com
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Profile bio
About Sandra Edmondson
A fluently tri-lingual (English / French / Spanish), highly organized Customer Service and Support Specialist with extensive Management and Call Centre/Support experience in various industry sectors, including utilities, high tech, mobile communications and financial services. Expertise includes raising employee-client engagement, event coordination, enhancing operational productivity, improving customer satisfaction and loyalty, service delivery improvements and process streamlining. Effectively coordinates multiple projects and meets tight deadlines with a positive, energetic attitude
Listed skills include Process Improvement, Service Delivery, Team Leadership, Vendor Management, and 18 others.
6 roles · 26 years
Sandra Edmondson work experience
A career timeline built from the work history available for this profile.
Senior Analyst, Customer Attachment Process Improvement
- Responsible for supporting the operation of the Residential and Commercial Attachment Centres to ensure that Service Levels were met
- Handled escalated customer issues and brought to resolution while ensuring customer satisfaction
- Acted as manager for the Attachment Management leaders during absences, vacations and vacancies
- Provided telephone and service applications metrics and reporting to the Attachment Managers for trending, planning and resourcing purposes
- Created schedules for the Attachment Centres (AC) to ensure Service Levels were met while allowing representatives the ability to balance their workload more efficiently
- Point of contact for handling all technical issues affecting the AC
Oct 2009 - Jul 2020
Supervisor, Group Pension Plan Design
Manulife Financial
- Responsible for supervision of Plan Amendment team to ensure the highest quality of service and meeting of SLAs in processing Plan changes
- Handled complex escalated issues. Provided business and technical knowledge toward resolution and working with internal partners from various areas in a timely manner
- Provided effective relationship management and customer service ensuring internal service standards met the needs of clients in the field and partners at head office
- Acted as Project Lead for the creation of a new Access Tracking Database that allowed for improvement in tracking and reporting
- Provided business, technical and customer service expertise for key Group Savings and Retirement Solutions projects and system releases
- Reviewed processes and worked with Business Analysts for implementation of a new workflow tool
Nov 2008 - Jul 2009
Service Assurance Manager
- Responsible for collection, trending analysis of customer feedback that allowed the operations team to make process improvements and planning based on feedback collected
- Conducted weekly review of alert notifications resulting from completed customer surveys failing to meet target score and/or request for customer call back
- Tracked trends and made recommendations to the leadership teams on improvements to deal with hot customer issues
- Provided recommendations for process improvement and planning for the Technical Solution Centre
- Conducted analysis and trending of monthly Customer Survey Comments
- Responsible for customer retention, recovery and relationship management of customers
Jun 2006 - Apr 2008
Technical Support Supervisor
- Provided leadership and mentoring of ~12 Technical Support Analysts to deliver World Class Support
- Responsible for recruitment, performance management, coaching and development, and the creation of a positive and productive work environment
- Responsible for monitoring and reporting on support quality issues and call volumes
- Created, documented and communicated new and established processes in preparation for ISO compliance and process improvement initiatives
- Worked with Quality Assurance team to ensure adherence to established policies
Jun 2005 - Jun 2006
Call Centre Manager
2000 - 2005
~5 yrs
2 education records
Sandra Edmondson education
Education record
Bachelor Of Arts (B.A.), Political Science And Government
FAQ
Frequently asked questions about Sandra Edmondson
Quick answers generated from the profile data available on this page.
What is Sandra Edmondson's role at their current company?
Sandra Edmondson is listed as Process Improvement and Customer Success Specialist.
What is Sandra Edmondson's email address?
AeroLeads has found 1 work email signal at @esentire.com for Sandra Edmondson.
What is Sandra Edmondson's phone number?
AeroLeads has found 1 phone signal(s) with area code 519 for Sandra Edmondson.
Where is Sandra Edmondson based?
Sandra Edmondson is based in Kitchener, Ontario, Canada.
What companies has Sandra Edmondson worked for?
Sandra Edmondson has worked for Esentire, Enbridge Gas, Manulife Financial, Rim, and Blackberry.
How can I contact Sandra Edmondson?
You can use AeroLeads to view verified contact signals for Sandra Edmondson, including work email, phone, and LinkedIn data when available.
What schools did Sandra Edmondson attend?
Sandra Edmondson studied at Conestoga College.
What skills is Sandra Edmondson known for?
Sandra Edmondson is listed with skills including Process Improvement, Service Delivery, Team Leadership, Vendor Management, Change Management, Telecommunications, Call Centers, and Itil.
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