Sandra El Naggar

Sandra El Naggar Email and Phone Number

SME and Compliance @ Teleperformance
Cairo, Cairo Governorate, EG
Sandra El Naggar's Location
Cairo, Egypt, Egypt
About Sandra El Naggar

I’m a girl who’s very passionate about success. Creative & forward-thinker and I apply that in my work. I like to experiment, go through new adventures, get out of my comfort zone at every single opportunity, & grab every single opportunity my eyes catch. There’s always a new thing for me to learn in every corner, & with every new thing, I learn there’s always a new excitement. I believe the best way to be alive is when you are a part of something productive and impactful. I invest so much in my personal growth. I respect everybody & I like to remain professional yet fun.

Sandra El Naggar's Current Company Details
Teleperformance

Teleperformance

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SME and Compliance
Cairo, Cairo Governorate, EG
Employees:
216398
Sandra El Naggar Work Experience Details
  • Teleperformance
    Sme And Compliance
    Teleperformance
    Cairo, Cairo Governorate, Eg
  • Teleperformance
    Sme/Compliance
    Teleperformance Feb 2021 - Present
    Cairo, Egypt
    Develop and implement compliance strategies to ensure adherence to regulatory requirements.Conduct regular audits and assessments to identify and address compliance issues.Provide guidance and training to team members on compliance standards and procedures.Collaborate with cross-functional teams to integrate compliance measures into operational processes.Stay abreast of industry regulations and changes, ensuring the organization remains compliant.Respond promptly to regulatory inquiries and implement corrective actions as needed.Analyze and interpret complex regulatory information to guide decision-making.Assist in the preparation of compliance reports and documentation for internal and external stakeholders.Contribute to the development and enhancement of compliance policies and procedures.Act as a subject matter expert, providing insights and guidance on compliance matters.
  • Taskus
    Merchant Support (Tier 3)
    Taskus Apr 2020 - Mar 2021
    Thessaloniki, Central Macedonia, Greece
  • Webhelp
    Account Manager
    Webhelp Jun 2019 - Jun 2020
    Cairo, Egypt
  • Hp
    Inside Sales Representative
    Hp May 2019 - Apr 2020
    Greece
    Raise the standards of sales professionalism to the highest possible levels -Communicate value and reduce the demand for unwarranted concessions. - Generate new business by sharpening sales team’s ability to gain access to key decision makers - Provide methodologies for overcoming barriers that can block or impede new business - Increase sales team’s confidence and ability to make persuasive presentations at the highest levels -Help salespeople transition from transnational selling to consultative selling - Provide strategies and techniques to differentiate organization in the marketplace -Make a positive, significant and long-term impact on sales, profits, and market-share
  • Teleperformance
    Customer Support Representative Tier 2
    Teleperformance Apr 2014 - Apr 2019
    Greece
    Resolve escalated customer inquiries and issues, providing advanced support.Serve as a point of contact for complex problem-solving and troubleshooting.Collaborate with Tier 1 representatives to ensure seamless customer support.Provide in-depth product or service knowledge to assist customers effectively.Analyze customer feedback and trends to identify areas for improvement.Escalate unresolved issues to appropriate departments for resolution.Maintain accurate and detailed records of customer interactions and solutions.Assist in the development and delivery of training programs for Tier 1 support.Contribute to the improvement of customer support processes and procedures.Ensure customer satisfaction through prompt and effective resolution of issues.
  • Teleperformance Greece
    Technical Specialist
    Teleperformance Greece May 2016 - Mar 2019
  • Teleperformance
    Senior Customer Suppory (Tier 2)
    Teleperformance Mar 2015 - Dec 2016
    Athens, Greece
  • European Central Bank
    Assistant Economist
    European Central Bank Jan 2014 - Jan 2015
    European project to maintain Euro’s value.
  • Teleperformance
    Customer Support Representative Tier 1
    Teleperformance Nov 2011 - Oct 2012
    Cairo, Egypt

Sandra El Naggar Education Details

  • The British University In Egypt
    Business Administration And Management, General
  • Mkc City College
    Mkc City College
    Business Administration And Management, General
  • Abetios School
    Abetios School
    High School/Secondary Diplomas And Certificates

Frequently Asked Questions about Sandra El Naggar

What company does Sandra El Naggar work for?

Sandra El Naggar works for Teleperformance

What is Sandra El Naggar's role at the current company?

Sandra El Naggar's current role is SME and Compliance.

What schools did Sandra El Naggar attend?

Sandra El Naggar attended The British University In Egypt, Mkc City College, Abetios School.

Who are Sandra El Naggar's colleagues?

Sandra El Naggar's colleagues are Alzahraa Noureldeen, Constantin Florin Baciu, Estefanía Sarahí Reyes Ramírez, Mohammad Attif, Tricia Colea, David Vazquez, Elsa Fernandez Braña.

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