Sandra Fagan is a IT SERVICE DELIVERY MANAGER. Colleagues describe her as "Sandra joined my Service team to take responsibility for the CPS team which had very little ITIL Best practice or documentation. Sandra turned this around in a very short space of time with her positive, proactive approach. She reviewed the team and processes and put in place improvements and improved team morale. She managed difficult and demanding stakeholders very well during a period of change and transition.. Sandra is professional and fun to work with and brought a breath of fresh air to the team. A good Service Manager needs to remain calm and focused when major incidents arise and support their team - and Sandra does this very well and always with a smile. I would love to work with her again and she would be my first choice if I needed a Service Manager." and "When joining CNWL, Sandra was a gold mine of information. I found her very supportive in a difficult environment involving change. Her instinctive attitude, backed up with solid all round established processes I found outstanding when making decisions. I would easily recommend Sandra for any role going forward."