Sandra Forde Email & Phone Number

Elmhurst, Illinois, United States

Northbrook, Illinois, United States

• Work in Epicor system to handle company’s sale of resin to automotive, medical and other national customers• Main responsibility is to act as liaison between Account Managers and customers, taking care of all customer needs and communicating back to Account Managers. • Coordinate with the sales team, logistics including railroad and internal departments.• Work closely with the other departments to ensure timely and accurate information regarding receipt of product and shipment of orders• Allocate and reserve material per buyer/planner. Process incoming orders; receive and respond to customers. • Resolve customers service/billing complaints, ensure appropriate changes are made to accommodate customer. • Work with Case Management, RSM and Account Managers to ensure customer issues are resolved

Elk Grove Village, Illinois, United States

• Maintained dedicated customer accounts. Accountable for all aspects of customer orders (order to ship). • Confirmed orders via e-mail or fax, entered info/orders into AS400, generated bill of lading, final bill, completed sales orders; confirmed accuracy of invoices and customer correspondences. • Liaison between the customers, production, machine operators, warehouse and shipping. • Worked closely with sales reps and visited clients to ensure a personal and professional business relationship.

Morton Grove, Illinois

Worked for a privately owned chemical company.