Director of Operations | Graham Real Estate DBA mystorage Self Storage | Virginia Beach♣ Hire, train, schedule and manage employees of all of mystorage Centers.♣ Advertise and perform monthly auctions for each site. Create budget and bonus structures. ♣ Set policies and expectations for mystorage Centers and followed up with periodic audits. ♣ Responsible for all marketing and SEO most notably 19 different social media sites and mystoragecenters.com. ♣ Under my management, occupancy has increased by an average of 20% and revenue is up 15% over last year. Was a crucial element in development of two new sites by performing layout design, unit mixes, market studies to create pricing ranges, and contracting vendors for advertising and construction.

Serve as the focal point for training for two different districts and have trained 25 managers and 3 district manager in the time I have served as KTP.

During my tenure at Public Storage I have served as both a property manager for a property with over 1500 units and I was asked to serve as my district's Key Training Professional. A rotating roster of relief managers also report to me on a day to day basis.Duties include the direct supervision of others and responsibility for meeting rigid goals and deadlines, training new employees including District Managers, and developing and meeting budgets, financials and goals. Specific achievements include:-Within 6 months I increased show up at the property I manage by +8.6%-Within 7 months the property I manage went form 83% occupied to 96%-For the year of 2012 the property I manage came in 7th in the company (out of over 2,000 properties) I also increase merchandise sales by 38.9% for 2012.-Consistently decreased delinquent customers for the year. My property came in at 2.2% which was one of the lowest in the region. -Maintained an average occupied percentage of 95% or better for the last 12 months-Was recognized by management and inducted into the Public Storage "Circle of Excellence," for the year 2012 and 2013 which only includes the top 5 percent of managers at the companyOther skills include:-Familiar with the standard suite of Microsoft office components, such as Microsoft Word document creation, Excel spreadsheets and PowerPoint presentations, and the storage and financial automations systems used by both Extra Space and Storage USA

Directly supervised others, served as a customer service representative and was responsible for meeting rigid goals and deadlines, training new employees, developing and meeting budgets, financials and scheduling. Helped roll out new software and train employees on two different occasions, in support of a merger between Extra Space and Storage USA. Experienced in up-selling products and services that our company offers. Familiar with the standard suite of Microsoft office components, such as Microsoft Word document creation, Excel spreadsheets and PowerPoint presentations, and the storage and financial automations systems used by both Extra Space and Storage USA In the 8 years I spent as a manager at Extra Space Storage/Storage USA (the companies merged in 2007) I was recognized in a multitude of ways:• Was the recipient of The ALL Star Award, which recognizes managers for exceptional performance in a given quarter• Nominated for Manager of The Year, which recognizes a Manager for exceptional performance in a given year. Only 3 managers are nominated out of a pool that includes the entire west coast division of Extra Space Storage• Was responsible for an average of a 30 percent increase in occupancy at six different properties in three different states - Michigan, California and Arizona. I developed a reputation for success, and was moved to new storage properties frequently because I was able to consistently turn them around. This had a direct impact on revenue generation at Extra Space.