Sandra Gerges Email & Phone Number

Washington, Dc, Us

Sterling, Va

Became lead of our Customer Experience (CX) Competency at REI. Brought together a team of 11 individuals that contribute to this competency. Continued to support and lead the User Experience department for our Health Systems Business Unit. Support and contribute to multiple corporate missions and proposals.

Created a team of designers to support the HRSA project. Developed a governance committee which brings standards and creates consistency throughout the multitude of projects within the Health Systems. Supported multiple corporate proposals which led to new contract wins for REI.

Supported our 3 business units with user experience: Health Systems, Science and Technology, and Open Government.

Health and Human Services: Health Resources and Services Administration (HRSA)- Created an original semi-functional executive dashboards solution to fulfill a client request- Developed prototypes and solution concepts based on client requirements- Converted website application from classic ASP to ASP.NET

Alexandria, Va

- Created Civic Action Program websites per client request- Changed or edited content and layout for previous client websites- Worked on U.S. Chamber websites such as www.voteforbusiness.com- Communicated with Project and Client Managers to ensure the client’s approval

Harrisonburg, Va

- Created mastheads for numerous published newsletters- Designed and developed headers for all titles displayed on the company website- Constructed an interactive replica of the company office building enabling IT employees to extract various types of information, including workstations and jack numbers- Implemented an intranet site allowing employees to access miscellaneous information- Developed a website background of the payroll page coupled with shortcut keys for various sectors, enabling easy navigation for employees- Created any and all graphics as needed- Created GIF animations using a GIF animator

Washington D.C.

- Provided troubleshooting assistance to all levels of management and senior management while working in the Information Technology Directorate- Addressed help desk questions and concerns throughout TOIG- Installed and upgraded software on TOIG workstations- Dissembled and reassembled hardware to detect problems and advised on necessary solutions

Bachelor Of Science (B.S.), Computer Science And Technical And Scientific Communication Specializing In Online Publication

Education record