Business Analyst within the Telephony work stream, covering PCI DSS compliancy for AXA Call RecordingsKey involvement in the purchase and use of a Discovery Scan Tool required to scan all personal directories within AXA UK Corporate Centre. Lead resource in collating and analysing scan results, remediation of positive results and production of MI to senior stakeholders.

Subject Matter Expert helping to deliver Aspect Dialler into CBG (Co-Operative Banking Group) Lead of the planning work stream, responsible for ensuring the technical, business, communications and implementation plans were aligned and delivered on time.

Worked within Business Change on the Telephony Stabilisation ProgrammeManagement of small team of business analysts working on the specific call routing and number requirements for the programmeRepresenting RBS during walkthrough of requirements with Steria, external company proving the Telephony solution.Internal stakeholder responsibilities

TUPE'd into C&W from AXA, Role and Responsibilities remained the same.

Responsibilities include: Working pro-actively with other analysts, technical consultants and subject matter experts to:1) Develop high-level and detailed functional and non functional system requirements2) Assist the business stakeholders in the prioritisation and phasing of requirements 3) Be responsible for the translation of the detailed business requirements into functional specifications4) Ensure common understanding, quality of deliverables and compliance with… Show more Responsibilities include: Working pro-actively with other analysts, technical consultants and subject matter experts to:1) Develop high-level and detailed functional and non functional system requirements2) Assist the business stakeholders in the prioritisation and phasing of requirements 3) Be responsible for the translation of the detailed business requirements into functional specifications4) Ensure common understanding, quality of deliverables and compliance with business requirements by consultation and review5) Support production of test plans, test conditions, test scripts, and support running of integrated system, user acceptance and various other tests6) Performing the appropriate subset of the above for change requests and minor system enhancements 7) Perform quality reviews on deliverables produced by colleagues inside and outside the team (including third parties)8) Prepare and deliver presentation / demonstration material as required9) Carry out research and analysis without the need for supervision Show less

Change Implementation for Telephony. Responsibilities:Management of Telephony related projects into any of the 8 Contact Centre sites.Impact assessment and analysis of business requirements and production of subsequent documentation.The direction and management of regular project meetings with IT and/or the business throughout project lifecycle ensuring mutual understanding of goals, timescales and resolution of any issues. Organisation and maintenance of communications… Show more Change Implementation for Telephony. Responsibilities:Management of Telephony related projects into any of the 8 Contact Centre sites.Impact assessment and analysis of business requirements and production of subsequent documentation.The direction and management of regular project meetings with IT and/or the business throughout project lifecycle ensuring mutual understanding of goals, timescales and resolution of any issues. Organisation and maintenance of communications on project progress, utilising various media to deliver the message to a variety of audiences. The scheduling of testing and implementation, taking into consideration any potential impact across all levels in the Telephony Operations team.Building and maintaining relationships with internal customers & business partners to facilitate the successful delivery of change.Ensuring adherence to Telephony Operational change acceptance criteria and co-ordinating sign-off from all business units based on personal recommendation. Show less

Responsibilities:Front line system support for the business. Impact assessed, recorded and managed all IT faults reported, through to resolution.Liaised with 3rd parties supporting individual systems and assisted in fault resolution.Managed the change approval process via INFOMAN system, ensuring change records were accurate and changes only approved once impact on business was understood and agreed. Managed and maintained test customer accounts and data used within… Show more Responsibilities:Front line system support for the business. Impact assessed, recorded and managed all IT faults reported, through to resolution.Liaised with 3rd parties supporting individual systems and assisted in fault resolution.Managed the change approval process via INFOMAN system, ensuring change records were accurate and changes only approved once impact on business was understood and agreed. Managed and maintained test customer accounts and data used within Telephony.Supported and tested new implementations in co-ordination with IT project team, ensuring business needs were represented.Undertook and documented regular system audits. Show less