Managed inventory control, inbound, outbound fulfillment, and quality assurance with up to 5 supervisors, 100 associates with daily responsibilities for operational execution in a 138,000 sq. foot building.• Reduced shrink by 70%. Developed tool comparing invoices to actual receipts and reporting discrepancies to corporate for vendor credits. • Corrected inbound procedures for updating invoices in the direct store delivery system.• Worked on 5S projects like creating pick location signage to improve shopper productivity.• Focused on associate engagement by writing weekly bulletins for consistent messaging, interacting directly with associates, working with supervisors on coaching and training practices. Significantly reduced union grievances by proactively listening to concerns and addressing them.• Managed occupational and food safety. Handled quarterly food safety audits. Started safety program to include building safety team, writing weekly safety topics, holding monthly safety meetings, reviewing accidents, and putting measures in place to prevent future occurrences. • Organized train the trainer certification class; trainers certified MHE drivers in OSHA compliance regulations.• Instrumental in developing, testing, and executing roll out of same day deliveries. Picking, loading, and reconciling all outbound orders and working with transportation to meet delivery timelines to customers.• Received manager of the year award in 2019.

Managed the integrity of $160M in inventory supporting $710M in annual sales for 130 stores in the mid-Atlantic region. Commanded mid and year-end inventories of a 750k square foot facility.• Achieved yearly shrink goal beating budget by 60% the last two years. Identified research opportunities and worked with the QA team to improve their skill set.• Improved trailer audit accuracy 98.3% to 99.1% within a 6-month period with daily reconciliation and thorough research of trailer audit results. Ranked top in the network.• Raised cycle count location accuracy from 98.3% to 99.3% within 3 months and to 99.5% in 2017 by targeting high error location types and providing feedback to managers and team members.• Improved priority guest order fulfillment from 4th to 1st place through manager training.• Received many accolades from store managers and district managers for high service level.• Managed 8 auditors and wave reconcilers across 2 shifts as well as the wave planning manager.

Managed daily product flow inbound and outbound of 11M cartons annually. Focused on process improvement in a productivity and results-driven environment. Achieved total case cost goal yearly with proper staffing and cost containment.• Spearheaded planning and execution for transferring thirty stores from a closing distribution center at the beginning of holiday season adding third shift for the additional 25% volume.• Implemented a print on demand network-wide project for the receiving department. Collaborated with IT, developed systems and processes including system design, testing and documentation. Tested and procured all necessary equipment for all 9 distribution centers. Developed all training docs and conducted training for all locations. Project saved three-quarter of a million dollars annually.• Improved speed to market 54% in a 12-month period by implementing processes from inbound scheduling to storage.• Collaborated and implemented a dynamic pick and put process in shipping which reduced travel by 20%.• Practiced Lean management for continuous improvement.• Managed up to 9 department managers and 300 team members including receiving, storage, processing, and shipping. Managed two shifts for one and a half years.

Spearheaded newly created role, providing leadership for quality and inventory control facets at the Frederick Maryland distribution center ensuring inventory integrity between stores and the distribution center.• Piloted new cycle count program, trailer audit program as well as other upgrades and successfully rolled out to other 9 distribution centers.• Developed databases that were used not only in Frederick but were shared with other distribution centers to improve research capabilities.• Performed above expectations on many quality goals and ranked high in the network.• Excelled at providing excellent customer service to my store group. Heard many times from national contacts that I did much more for my stores than others in my position.• Instrumental in defining the role of this new position. Rated in the top tier of my peers.