Sandra Goodfellow Email & Phone Number

Appleton, Wisconsin

Appleton, Wi

Gathered information from multiple sources in the EMR system to provide clinical information to insurance companies, helping to obtain all authorizations in a timely manner.• Utilized phone calls, faxes, and websites to communicate clinical information based on company preference.• Documented all notifications in the EMR system to allow for proper billing.

Appleton, Wi

Placed calls to patients after discharge from the hospital, helping to evaluate patient knowledge of discharge instructions, medications, and their ability to manage chronic diseases. Utilized a survey with a “teach back” approach, with the goal of improving patient outcomes and preventing readmissions, thus preventing loss of revenue for the hospital.• Educated patients regarding their medications, instructions, and follow-up care in order to improve their outcomes.• Communicated patient needs to providers and visiting nurses to help with issue resolution.• Provided non-Ascension providers with relevant information regarding patient stays, helping to improve continuity of care.• Prioritized calls based on risk status as determined by a survey of known risk factors and nursing judgement, helping to prevent readmissions.• Evaluated knowledge and educated patients regarding managing chronic diseases, with a focus on heart failure, coronary artery disease, stroke, and COPD.• Documented calls in an electronic medical record (EMR) system to allow access for Ascension providers.

Appleton, Wi

Direct patient care of adults on the following units: Medical-surgical, Ortho-Neuro, Rehab, and Oncology units. • Developed nursing care plans utilizing proven nursing processes and evidence-based practices.• Communicated with multidisciplinary teams, patients, and family members to coordinate care.• Monitored patient conditions, reporting any status changes to providers in a timely fashion.• Carried out physicians’ orders.• Cared for central lines.• Explained all medications and procedures to the patient in a way they could understand.• Acted as preceptor to new nurses and nursing students.• Received certification to provide chemotherapy, helping to provide supportive care to Oncology patients.• Helped care for Outpatient Infusion patients who received chemotherapy, blood products, antibiotics, and biologics.• As a member of the Wound and Skin team, received extra education to help prevent pressure ulcers and care for chronic wounds. Taught ostomy care to patients, changed wound VAC dressings, and substituted for the wound nurse when necessary.