Sandra Grcic Email & Phone Number

Poreč, Istria, Croatia

Business plan preparation and implementation, forecast management and cost control. Plan, manage, oversee and optimize projects and activities related to business plan and KPI, ensuring revenues and service quality targets across selected properties and destinations are met and exceeded. Manage and develop team members responsible for sales network, website optimization and development, partnership agreements and marketing activities. Performance and talent management. Handle CapEx to maintain/develop/increase scope of departmental operations (new/refurbished guest relations desks, digital projects). Plan and coordinate activities with various departments within associated companies as per Management Agreement. Continuous development of Valamar Experience Concierge signature program on corporate level.

Poreč

Organise and oversee all sales network activities. Manage an extensive online and offline employment campaign and coordinate recruiting, hiring and training. Perform regular audits across all destinations. Performance and talent management. Manage planning and work closely with procurement and marketing department to ensure sales of branded merchandise. Prepare reports on various projects and tasks. Co-developed and launched new concept of high quality standards and personalisation. Ensure continuous improvements and deliver targeted results.

Poreč, Croatia

Savudrija, Croatia

Personal Assistant to GM duties (include PR responsibilities as well): Organise office communication and deal with incoming correspondence on behalf of GM. Produce documents, briefing papers, reports and presentations. Participate in the preparation of business plan. Arrange business agenda and travel, make appointments.Screen telephone calls and enquiries. Organise and attend meetings, take minutes. Analyse questionnaire through online customer satisfaction survey. Handle complaints and VIP guests. Active support to various departments, mostly to marketing (copyediting, proofreading, copywriting, translating) and sales (site inspections). Directly responsible to GM.Web Coordinator duties: Plan, develop and execute e-commerce strategies and campaigns in line with other online and offline marketing activities and business plan. Monitor and analyse website performance. Create, review and update website content. Create engaging content for social media. Coordinate search engine optimisation, monitor and optimise PPC campaign together with corporate digital strategy team. Create monthly e-newsletter. OTA channels update, new content and image placement. Develop and execute content for TV and mobile application. M&E sales. Directly responsible to Revenue Manager.

Poreč, Croatia

Plan and implement short-term marketing plans and related tasks (media plans – printed media, radio and online marketing). Market research. Create hotel packages. Responsible for public relations. Proofreading, copyediting and translation of all written materials for marketing and sales department. Prepare all hotel collaterals (including designing visual and textual identity). Create website content. Organise and coordinate photo shoot. Establish business contacts for the needs of cooperation with sales and marketing department. Completed sales agent activities, M&E sales.

Poreč, Croatia

Plan, coordinate and implement all departmental activities. Create, update and translate SOPs and documents for the department. Interview and hire new staff, internal trainings and mentorship. Take care of VIP guests. Solve complaints. Collaboration with local DMCs. Quality management. Active support and coordination with all team members, especially with sales and marketing department.