• Consulted with product development personnel on product specifications• Introduced enhancements to established products to increase sales• Created user stories for product enhancements• Participated in product refinements and sprint planning• Completed quarterly Program Increment (PI) Planning

• Responsible for establishing test processes and procedures for employee and applicant portals for an educational administrative software package• Establish and maintain testing plans and specifications, provide estimates and scope for projects, lead testing activities related to projects• Act as a resource to members of the Support Department and other staff by being the subject matter expert• Provide end-user training• Presenter at the annual national user's conference• Tested system modifications to prepare for implementation• Identified, analyzed and documented problems with program function, output, online screen and content• Participated in product design review to provide input on functional requirements, product designs, schedules and potential problems• Provided feedback and recommendations to developers on software usability and functionality• Used bug tracking system and report defects to software developers• Reviewed software documentation to confirm technical accuracy, compliance and completeness• Coordinated user and third-party testing• Investigated customer problems referred by technical support

• Responsible for establishing a test department, implementing test policies and procedures• Supervised testers, assigned testing activities, monitored project status, and executed tests• Assisted other testers with testing issues by interfacing with developers and product management• Evaluated and purchased WMG's first bug tracking software• Established test procedures• Created test plans for each project and reported test progress to development team