Sandra Groe Email & Phone Number

•Trained new staff on programs and portals used for day-to-day operations, ensuring their proficiency and ability to contribute effectively to the team•Created schedules for 80+ employees by analyzing sales trends and maintaining adherence to budget constraints, ensuring optimal staffing levels to meet operational requirements while maximizing cost-effectiveness •Developed and implemented strategies to streamline processes and enhance team efficiency•Fostered a collaborative team environment, providing leadership and support to team members to achieve operational excellence •Conducted in-person and virtual interviews, screened online candidates through WorkDay, organized interview schedules and facilitated on boarding process for new employees

•Contacted customer regarding customer complaints and ensured timely resolution•Acted as the primary point of contact for customers experiencing double charges on their bills, resolving issues promptly and ensuring customer satisfaction •Demonstrated exceptional judgement and attention to detail in maintaining accurate records and documentation•Organized interview schedules, screened online candidates through WorkDay and facilitated on boarding process for new employees

• Provided training to team to enhance fulfillment operations • Handled all filing and retention records of incoming and outgoing shipments• Proactively addressed inventory issues contributing to to efficient order fulfillment and minimizing discrepancies

• Recruiting: conducted online candidate screening through WorkDay and organized interview schedules • Delivered exceptional customer experiences at checkout and during customer service interactions • Followed up on customer units sent out for repair and ensured seamless pick ups

Child And Youth Care, Child Development

High School Diploma