Sandra Groe Email & Phone Number

• Trained new staff on programs and portals used for day-to-day operations, ensuring their proficiency and ability to contribute effectively to the team
• Created schedules for 80+ employees by analyzing sales trends and maintaining adherence to budget constraints, ensuring optimal staffing levels to meet operational requirements while maximizing cost-effectiveness
• Developed and implemented strategies to streamline processes and enhance team efficiency
• Fostered a collaborative team environment, providing leadership and support to team members to achieve operational excellence
• Conducted in-person and virtual interviews, screened online candidates through WorkDay, organized interview schedules and facilitated on boarding process for new employees

• Contacted customer regarding customer complaints and ensured timely resolution
• Acted as the primary point of contact for customers experiencing double charges on their bills, resolving issues promptly and ensuring customer satisfaction
• Demonstrated exceptional judgement and attention to detail in maintaining accurate records and documentation
• Organized interview schedules, screened online candidates through WorkDay and facilitated on boarding process for new employees

• Provided training to team to enhance fulfillment operations
• Handled all filing and retention records of incoming and outgoing shipments
• Proactively addressed inventory issues contributing to to efficient order fulfillment and minimizing discrepancies

• Recruiting: conducted online candidate screening through WorkDay and organized interview schedules
• Delivered exceptional customer experiences at checkout and during customer service interactions
• Followed up on customer units sent out for repair and ensured seamless pick ups

Child And Youth Care, Child Development

High School Diploma