Sandra Hamurda Email & Phone Number

Implementation of new payment solutions, coordination BSP&IATA activities, Development LHG African payment competency, translate, defend and coordinate with all payment providers.

In line with the Online Retail&Distribution team Projects, I participate actively in the testings : Write and elaborate test scenarios, establish test hierarchy, plan and organize team and ressources. Training and coaching the helpdesk team in relation with new features and functionalities released, this all in order to constantly ameliorate the Work Quality.

Responsible for maintaining high level quality and performance of Brussels Airlines’ online network through day-to-day follow-up of the different Brussels Airlines websites andinternet booking engines’ operations and problems fixing, based on the e-Commerce channel’s Service Level Objectives, processes and agreements.

Coordinating the work of the webhelpdesk team. Report and investigate bugs and malfunction, participate to the resolution, inform the different teams accordingly. Test new functionalities, train and coach team members, elaborate working and administration processes.

On top of usual Call Center Back Office agent duties, act as a team leader when needed.Manage conflicts with clients or staff.Organize staff work, dispatch tasks and duties.

Zaventem

Handle interactions - Direct, Trade, Corporate, Frequent Traveller, Back office.Organize Back office work, participate to elaboration of new processes.

Handle interactions - Direct calls, in French, English, Dutch.

Handle interactions specific for Back Office, ID and AD tickets, PTA, Special fares.

En charge du secrétariat générale de la filière belge. Assistance marketing : publipostage des offres. Assistance Customer Relation : préparation des dossiers plaintes, traduction, envoie à la maison mère; suivi des dossiers.Agents de ventes comptoirs villes et aéroports. Perception et documentation des vols au départ et des irrégularités.

Administration générale de l'asbl. Création des rapports d'activités.Assistance des Etudiants à la recherche de jobs temporaires : droits et devoirs.Support et accueil des sans-emplois; aide à la rédaction des cv et lettres de motivation.Prospection auprès des employeurs locaux afin d'établir de nouveaux contrats d'embauche.Élaboration d'une base de donnée.