Sandra Stengele Email & Phone Number

Bryan, Tx, Us

Washington Dc-Baltimore Area

The Implementation Manager position is responsible for overseeing the Implementation team and the policies and procedures in order to reach Interfolio company goals. The Implementation Manager plays a vital part to ensure the project management team is on track, providing excellent customer service, and collaborating cross functionally throughout the company.-Directly manage Implementation Specialists-Provide leadership, escalation points, support, and assistance for day-to-day… Show more The Implementation Manager position is responsible for overseeing the Implementation team and the policies and procedures in order to reach Interfolio company goals. The Implementation Manager plays a vital part to ensure the project management team is on track, providing excellent customer service, and collaborating cross functionally throughout the company.-Directly manage Implementation Specialists-Provide leadership, escalation points, support, and assistance for day-to-day activities -Promote professional development and growth according to strengths and goals for each team member-Assist in managing conflict internally and with clients-Perform bi-yearly reviews -Administrative management - 15Five, WorkDay, etc.-Administer everyday workflow of all implementation processes and provide support to implementation team via Monday.com-Develop new and refine existing project plans to ensure projects are managed, tracked, and completed successfully and on time.-Creating, testing, and deploying new processes and features in Monday.com-Assist in Capacity Planning and IS/PM Assignment-Ensure reporting is accurate and consistent in Monday.com-Participate in cross-functional meetings and initiatives to provide an implementation perspective. -Maintain transparency and communication amongst cross-functional working groups within the Implementation team and the organization-Build trust and increase collaboration efforts with other organizations at Interfolio - assist in bridging the communication gap-Collaborate with the Director of Implementation to analyze data to understand what we are reporting and ways in which we can improve-Assist in planning regular team meetings, professional development opportunities and team building events-Assisting in recruiting, hiring, and onboarding of new team members Show less

College Station, Texas, United States

The Team Lead position is responsible for overseeing the Project Management & Implementation Specialist's team’s policies and procedures in order to reach Interfolio company goals. The team lead plays a vital part to ensure the project management team is on track, providing excellent customer service, and collaborating cross functionally throughout the company. -Ensure reporting is accurate and consistent in Monday.com and Sisense-Maintain Client Services (Implementation) Monday.com… Show more The Team Lead position is responsible for overseeing the Project Management & Implementation Specialist's team’s policies and procedures in order to reach Interfolio company goals. The team lead plays a vital part to ensure the project management team is on track, providing excellent customer service, and collaborating cross functionally throughout the company. -Ensure reporting is accurate and consistent in Monday.com and Sisense-Maintain Client Services (Implementation) Monday.com resources, boards, and automations-Work with the Implementation Specialist team to maintain and enhance end user training process and experience-Manage training request board, assignments, and follow-through.-Define and enhance process(es) to reduce redundancies and enhance productivity-Refine and strengthen currently implementation strategies to become Best In Class Scale services-Assist in introduction of new services to match growth and market needs -Ensure existing documentation is up-to-date and accessible for the team in Interfolio University, Help articles, Client facing documentation, Internal documentation, and Training resources-Maintain transparency and communication amongst cross-functional working groups within the organization-Build trust and increase collaboration efforts with other organizations at Interfolio-Analyze data to understand what we are reporting and ways in which we can improve-Ensuring a successful software implementation experience for clients -Lead all key implementation phases by driving project plans, assigning timelines and resources and advising clients on how to become successful using our products-Utilize existing delivery methodology while continually adding feedback and insights to our processes-Develop and maintain the relationships within your named accounts and demonstrating value to key stakeholders-Ability to troubleshoot and resolve advanced technical issues Show less

College Station, Texas, United States

Managed the day-to-day operations of client implementation executing plans and procedures for multiple products. Scheduled and facilitated internal meetings to ensure cross-functional teams remained on schedule with their associated milestones. Implemented and deployed a project management tool for the service organization which created transparency into client status and health. Managed an assigned portfolio of accounts; monitored progress against individual goals in renewals, upsells… Show more Managed the day-to-day operations of client implementation executing plans and procedures for multiple products. Scheduled and facilitated internal meetings to ensure cross-functional teams remained on schedule with their associated milestones. Implemented and deployed a project management tool for the service organization which created transparency into client status and health. Managed an assigned portfolio of accounts; monitored progress against individual goals in renewals, upsells, cross-selling, and overall individual goals; helping Interfolio reach company renewal and new sales goals. Show less

College Station, Texas, United States