Sandra Heil Email & Phone Number

Alpharetta, Ga, Us

Perimeter Area - Atlanta

Identify enhancements and consolidations of processes to improve the sales cycle from identifying opportunities, providing quotes and completion of the order. Improvements to SalesForce and OMS systems were targeted. • Created As Is BPMNs and use cases for the sales process functions. • Create requirements for changes to the SalesForce application and to the Order Management system. • Conduct interviews across impacted departments including: prospect generation, Account Executives, order management and customer service.

Greater Atlanta Area

Supported multiple release initiatives by providing business process direction, and facilitation of meetings and completion of all necessary documentation to support connected car applications for both mobile and web based interfaces. • Working in both Waterfall and Iterative (Agile-like) development processes• Elicit, create and manage detailed business and functional requirements for complex projects. • Gain project stakeholder acceptance of requirements and proposed solutions. • Provide recommendation and solutions to overcome issues and concerns. • Supported Marketing initiatives for campaigns and promotions. • Completed the successful initial launch of the Nissan connected car. • Create Use Cases • Create User Stories• Create BPMNs

Downtown Atlanta

Identifying data content and prioritizing of 100 reports to be moved into new report tool. Managing the transition and tracking of transition based on project schedule. Coordinated with business, development and testing of the report transition. Completed UAT testing of new reports and confirmation of report results. • Coordinated with multiple Business units to perform analysis of reports and confirm the successful implementation of the report conversion • Completed testing and comparison of all reports for accuracy of the conversion. Inventory Accounting Month End Reconciliation Investigated and identified the areas that caused the variance of month ending inventory, defined logic to correct and identify the variances reasons. Created an online interface to allow inventory adjustments and capturing of historic variance reason and monthly adjustments. Developed process to identify specific units that were causing variances and provided opportunities to correct variance.

Alpharetta, Ga

Senior Business Analyst Supported the twice yearly Enterprise Release initiatives by providing business process direction, and facilitation of meetings and completion of all necessary documentation. Supported Change Requests throughout the year, on minor projects. • Train all new CT Business Analyst on process standards and expected deliverables• Elicit, create and manage detailed business and functional requirements for complex projects. • Created interface and detailed user requirements for use by external vendors in support of a new package delivery method.• Supported Supple Chain management projects. • Supported Marketing initiatives for promotions and campaigns to generate additional revenue of 25+ million dollars.• Create Use Cases and Business Process Models for all projects or change requests.• Created manuals for BA processes, developed and documented timesaving processes utilized across multiple locations. • Mentored new BA’s on UPS process and BA standards for required documentation.• Trained and created a training package to assist new BAs in understanding the UPS implementation process and standards.

Greater Atlanta Area

Provide business process direction, documenting and identifying business requirements, implemented methods and procedures for documenting requirements and system testing and managed and identified all project milestones for various system implementations. • Developed Order Management Work Flow Process from the initial installation of the order through the multiple steps required for order completion• Developed requirements, provided ongoing development and recommendations for a Customer Trouble Ticketing System utilized an off-the-shelf software and customized to fit Business needs (Centric) • Implemented Processes to improve customer productivity through Work Flow Management interface• Combined Regional processes into a consolidated centralized processes allowing for measurement of MTTC (Mean Time to Completion) on Customer Tickets. • Provided User Training at Systems implementation and for all system enhancements (Over 50 Training Sessions)