Key Accomplishments: • Solved 90% of Level 1 tech support tickets without needing to escalate to Level 2 tech support engineers.Responsibilities:• Provide premium quality phone, email, and remote support for customer servers to diagnose and resolve technical issues. • Diagnosing, testing, and fixing faulty equipment as well as installation and configuration of computer hardware operating systems.• Logging calls (tickets) and keeping records of customer queries. • Maintenance and monitoring of computer networks and systems.• Analysing call logs so you can spot common trends and underlying problems.• Updating help-desk documentation so that support information is available and current for each customer.

Key Accomplishments: • Devised and envisioned robust filing and record system to facilitate informed decision making.Responsibilities:• Administer business suppliers and research ad hoc projects to optimize profitability and ensure business growth. • Handle specific learner issues such as certs missing, while taking follow up with students and Mackin to improve operational efficiency and effectiveness. • Manage support for trainers and assist IT department in diverse web issues aimed at ensuring continuous performance improvement. • Collaborate with certification provider Mackin Consulting in Cork to streamline operations.

Key Accomplishments:• Ensured constantly smooth traffic flow in Croke Park Stadium by implementing standard procedures for traffic movement during school hours.• Secured assigned students in National College of Ireland completely implementing security measures including restricting personal small vehicles entrance in the university’s library.Responsibilities:• Oversaw and authorized people/vehicles entrance in property as well as monitored premises to maintain privacy and safety. • Supervised exit doors and windows daily on closing time to ensure security and safety. • Monitored surveillance cameras periodically and inspected suspicious activities or possessions aimed at analysing, avoiding, and mitigating security risk. • Responded to security alarms to control unstable situation, while aiding people in need.

Key Accomplishments:● Increased the number of proper reports being submitted by preparing and reviewing police reports which raised patrol officer efficiency.● Planned and trained over 15 personnel in police tactics and officer safety according to the department policies resulting in 0 accidents.● Helped to resolve conflict between adults/teenagers bringing the violence rates down to 40%.● Documented in detail and investigated over a hundred incidents reported by citizens diminishing duplicated data and streamlining officers action time.● Collaborated with Victim Witness, the Child Advocacy Center, and child protective services reducing by 30% the number of abused children and women in need of services.● Reduced numerous status offenses from the court and found solutions to help delinquent and at-risk youth by building strong and reliable relationship environment with Court Services/Juvenile.Responsibilities:● Prevented crime by explaining and enforcing applicable federal, state, and local laws and ordinances. Mediated disputes, patrolled assigned area, responded to notices of disturbances, conducted searches, observed suspicious activities, and detained suspects.● Apprehended suspects by responding to complaints and calls for help, observing violations, and making arrests.● Conducted criminal investigations by gathering evidence, interviewing victims and witnesses, and interrogating suspects.● Documented observations and actions by radioing information and completing reports.● Ensured equipment operation by practicing responsible use, completed preventive maintenance requirements. Followed manufacturer’s instructions, troubleshoot malfunctions, notified supervisor of needed repairs, and evaluated new equipment and techniques.● Communicated with customers face to face and through the phone. Answered an average of 20 calls per week on general inquiries related to law, legislation, and daily activities of the police station.

Key Accomplishments:● Executed the daily administrative operations for the Human Resources streamlining the department and its organization by creating presentations and a new standard separation for documents. ● Provided quality customer service/support by processing emails, responding to requests for information inquiries and complaints reducing the time spent daily on these activities.Responsibilities:● Organized and maintained personnel records. Answered employee queries about HR-related issue.● Prepared HR documents, such as employment contracts and new hire guides.● Created regular reports and presentations on HR metrics (e.g. turnover rates).● Identified and resolved potential customer-facing problems and discrepancies; successfully ensuring top-flight customer service and satisfaction.● Established solid and trusting relationships through exceptional communication and interpersonal skills.