Sandra Heney Email & Phone Number

Burlington, Massachusetts, United States

As the Manager of Implementation Services, I lead a team of talented Implementation and Product Managers and play a hands-on role in onboarding new customers to Nedap Retail's cutting-edge iD Cloud propositions. My key responsibilities include mentoring and developing a high-performing team of Implementation and Product Managers, fostering a positive and collaborative environment, allocating resources and managing workloads to ensure timely and successful project completions, serving as the primary point of contact during the onboarding phase, conducting training sessions and providing ongoing support to customers, developing and maintaining project plans, timelines, and budgets for customer implementations, monitoring project progress, identifying potential risks, and implementing mitigation processes and methodologies, collaborating with cross-functional teams to enhance the overall customer experience and drive continuous improvement, build and maintain strong relationships with key stakeholders and customers, and gathering customer feedback to inform product enhancements and service improvements.

Burlington, Massachusetts, United States

Burlington, Massachusetts, United States

As an implementation consultant, I advised, educated, and guided retail customers through experience and connected them with all the tools and knowledge necessary to successfully implement Nedap's iD Cloud solution in their retail environments.

Greater Boston

As the Project Management and Client Services Manager, I oversaw comprehensive project management and client services teams in collaboration with sales and operations to meet and exceed customer expectations and drive business growth. As a working manager, I also built and sustained strong relationships with key accounts, partners, and stakeholders, effectively generating tens of millions of dollars in annual revenue.

Boston, Ma

In this role, I ensured proper onboarding of EMV, transit, identification, loyalty, and gift card programs by developing and executing project plans from scope creation through completion. This position required a great deal of cross functional collaboration in order to successfully meet project objectives, milestones, and deliverables.

Greater Boston Area

This role allowed me to manage a talented team of customer service specialists through delegating workload, resource allocation, mentoring, and training.

Greater Boston Area

As a Smartcard Project Manager, my focus was to onboard EMV and RFID card programs to ABCorp's card personalization and fulfillment bureau. I collaborated and coordinated with multiple departments including IT, development, industrialization, and production teams to streamline operations, drive business growth, and ensure project success.

Greater Boston Area

Greater Boston Area

As a client relations manager, I worked directly with multiple financial institutions to quote and implement debit, credit, and loyalty programs while providing exceptional customer service and driving customer retention.

Greater Boston Area

As a client relations specialist, I held direct responsibility for building and sustaining client relationships, which resulted in driving retention and business growth.

Greater Boston Area

As a customer relationship manager, I served as the first point of contact and liaison to all departments to streamline communication and ensure on-time delivery. In this role I also utilized strong customer service skills to troubleshoot and resolve customer complaints or issues with care and professionalism.

Bachelor Of Arts, Human Development; Elementary Education

Activities and Societies: Residential Life; Irish Society; Alumni Association Employee

Specialization Certificate, Introduction To Project Management Principles And Practices

Introduction to Project Management Principles and Practices, a 4-course specialization by University of California, Irvine on Coursera..