Developed modified and updated existing testing scripts and suites. Planned, scheduled and implemented testing projects. Defined test objectives and collaborated with the QA team and other departments to achieve project goals. Performed moderately complex functional, application, regression and performance testing. Knowledge of virtualized and controlled test environments. Participating member of the Platform team, working with the installers, system functionality and SQL databases.

Provided telephone and internet support to customers with Issues and questions related to system configuration/setup, product functionality and hosted services. Work with Customer troubleshooting and solving a variety of technical issues, from performance, permissions and connectivity to login issues and application errors. Provided expertise and advice regarding SQL Databases (backup, maintenance, administration). Track customer support in CRM system. Contributed to the knowledge base.

Management and administration of networked servers; administration of all user access; and network security. Management of general network helpdesk system; Siemens phone system; Inventory and licensing tracking; Participated in the budget cycle; including resource needs, long term planning and resource allocation. Managed and participated in multiple network projects.

Responsible for maintenance, testing and support of all network hardware and software for Novell and Microsoft servers and connectivity; administration of all user access; and network security. Respond to and resolve user issues. Provided technical support and testing of all network and desktop equipment and software.

Performed basic computer operations, and maintenance; supported user base, desktop hardware and software, replace defective equipment as needed. Maintained Bridge to the mini-computer; maintained office email system, and connectivity; maintained server hardware and software, installing service packs and upgrading server operating system(s) as necessary.