Sandra Holbert Email & Phone Number

As a customer-focused sales representative, I managed sales leads through chats, emails, and inbound calls to achieve monthly sales targets. I maintained detailed and accurate information in Customer Relationship Management (CRM) and SAP systems to generate efficient follow-ups to drive sales. I worked effectively in a team and independently. Most importantly, I ensured the customers received the best customer experience by being an active listener and ensuring they got everything needed for… Show more As a customer-focused sales representative, I managed sales leads through chats, emails, and inbound calls to achieve monthly sales targets. I maintained detailed and accurate information in Customer Relationship Management (CRM) and SAP systems to generate efficient follow-ups to drive sales. I worked effectively in a team and independently. Most importantly, I ensured the customers received the best customer experience by being an active listener and ensuring they got everything needed for their projects to help drive additional revenue.· Ability to build relationships by identifying the customer needs to close a sale.· Ability to write quotes for both homeowners and Pro customers as well as installations quotes as a tool to drive sale. Sale plan goals achieved several months in a year with over 100% to plan· Ability to manage tasks and follow ups through Salesforce and CRM due at the end of each business days.· Ability to work effectively in a team and independently. Show less

Review and research negative comments made by customers on our social media sites as it applies to Lumber Liquidators services or products. Responsible for managing escalated customer complaints by researching, documenting and resolving customer issues by proactive communication with customers via social media, telephone, e-mail, or regular mail; as well as efficiently managing database records via the Customer Relationship Management (CRM)· Operated office machines, such as photocopiers… Show more Review and research negative comments made by customers on our social media sites as it applies to Lumber Liquidators services or products. Responsible for managing escalated customer complaints by researching, documenting and resolving customer issues by proactive communication with customers via social media, telephone, e-mail, or regular mail; as well as efficiently managing database records via the Customer Relationship Management (CRM)· Operated office machines, such as photocopiers and scanners, voice mail systems and personal computers.· Ordered inspections from a third-party company to aid in proper resolution.· Negotiated Settle Agreements· Maintained confidential information of all office related information. Show less

Provide excellent customer service by implementing guidelines and procedures for resolving customer issues. Respond to customer’s inbound calls in regards to product availability, order status, delivery status and product inquiry. Written communication with customer concerns and responded to issues by email. Selected to be the first test agent for the At Home Agent Program ( AHAP).· Chosen to be a SME for the Customer Relations Management implementation (CRM).· Ability to work under… Show more Provide excellent customer service by implementing guidelines and procedures for resolving customer issues. Respond to customer’s inbound calls in regards to product availability, order status, delivery status and product inquiry. Written communication with customer concerns and responded to issues by email. Selected to be the first test agent for the At Home Agent Program ( AHAP).· Chosen to be a SME for the Customer Relations Management implementation (CRM).· Ability to work under minimal supervision and prioritize work.· Coach and mentor new customer service representatives when needed. Show less

Transcribed SOAP dictations, letters and chart note by physicians in order to document patient care. Maintained confidential medical records and patient documents for insurance purposes. Answered telephone, took messages, replied to questions and resolved problems in accordance to general instructions.· Translated highly technical medical reports from doctor’s dictation into typewritten medical records.· Maintained physician and correspondence files and performed clerical duties such as… Show more Transcribed SOAP dictations, letters and chart note by physicians in order to document patient care. Maintained confidential medical records and patient documents for insurance purposes. Answered telephone, took messages, replied to questions and resolved problems in accordance to general instructions.· Translated highly technical medical reports from doctor’s dictation into typewritten medical records.· Maintained physician and correspondence files and performed clerical duties such as answering telephones, record keeping and filing of reports.· Edit dictation so that it is consistent and understandable and supply correct format, punctuation, capitalization and spelling. Show less