Sandra Ibanez Email & Phone Number

Amsterdam, Netherlands, Nl

This is done alongside my Senior Software Quality Specialist responsibilities. Managing a product engineering team (6 people) working on an MVP product with cross multi-departmental collaboration. There are constant changes of priorities, as things are being figured out, with strict deadlines. The project brings a new business model for the company so high-level mgmt. stakeholders need to be kept up to date on the progress of the project.Previously, managed a Data Science and Engineering team (9 reports)ACHIEVEMENTS - Adapted agile processes to the Data Science needs and method of work; as well as stakeholders- Coaching reports on personal and professional development, with successful promotions of team members to Senior, Principal, and Team Lead roles - Built and leading a high performing product development team - Implemented agile processes, including: ways to measure velocity, team retrospectives, and improved team workflows for better team collaboration- Delivered a newly created internal tool to support Contracted Group Bookings (MVP)- Mentored another Team Lead on working with MVP product development teamsKEY RESPONSIBILITIES- Performance management by coaching, mentoring and setting personal objectives- Continuously monitoring the team’s performance by analysing its impact, velocity, product quality, collaboration and ownership; identifying areas for improvement- Driving and overviewing team roadmaps to support business/department objectives.- Support PMs with planning meetings, setting OKRs/Objectives/Milestones, and long term vision- Working with the team to ensure we have a clear purpose and goals that everyone is aligned with and understands how to contribute- Facilitation of team meetings, brainstorms and retrospectives using Agile methodologies.- Strong problem-solving and people-skills with broad business knowledge that helped driving business decisions at scale.- Keeping stakeholders up to date on the progress of ongoing topics

Amsterdam, Netherlands, Nl

This is done alongside my Team Lead responsibilities. As a Senior QA, my assigned scope is (average over time) 10 product development teams. I am an active participant and advocate for quality, working from the beginning of the SDLC with product, questioning the business value to understand investment. I approach quality from a holistic perspective, considering the best outcome for the business, end users, and internal stakeholders. From concept through testing to execution, and follow through.ACHIEVEMENTS- Led the implementation of a centralized defect management system. - Co-created a Quality strategy for the Partner Services department. End result had 3 proposals on how to deliver on the strategy with a roadmap per proposal. This ended up being part of the technical strategy of the department- Drove a revamp of the Quality Specialist and Senior Quality Specialist expectations to ensure they were aligned with the company needs as well as the market- Organized multiple cross team and department Bug fixing days. Average attendance: between 10-20- The go-to person for operational questions regarding partner facing productsKEY RESPONSIBILITIES: - End-to-end ownership of product quality, by coordinating efforts to address critical quality issues, identifying quality improvement opportunities, prioritizing and following up with relevant stakeholders- Balance flexibility and scalability in line with business objectives- Challenge and influence business decisions by contributing to experimentation with new ideas- Establish peer networks across organizations and departments- Estimate, prioritize, plan and coordinate testing activities for the scope of teams- Coordinate and supervise large testing projects as per business needs- Liaise with teams to identify quality requirements, track quality metrics and provide reports- Guide and mentor Software Quality Specialists

Amsterdam, Netherlands, Nl

Scope: 20 product development teams (average over time)- Creation of test procedures, comprehensive test plans, and testcases for accommodation partner facing products- Work closely with teams to make quality an integral part of theSDLC- Manual and automated testing of features and multiple products- Perform browser and mobile testing (IE, FF, Chrome, Safari, iOS,Android)- Identifying bugs, report, and follow up until resolution- Led trainings and workshops for new hires & experienced rolesacross the Dpt. about our product, testing, and best practices- Liaise with tech teams to identify quality requirements accordingto their business needs- Identify, negotiate, and keep relevant stakeholdes updated aboutthe given the topic at hand

Amsterdam, Netherlands, Nl

- Prioritization and implementation of projects involving different areas in close collaboration with multiple departments.- Frequent use of MySQL and HUE- Participating in improvement of processes and internal tools.- Providing technical and operational support to hotels department worldwide.- Bug investigation and escalation to product teams- Participating in Prioritization meetings with Product Owners to get user stories for bug fixes and improvements prioritized - Analyze training opportunities for our local hotels department and training delivery- Test new products that have been developed before their release- Managed a team of 11 people for a 6 month project

Amsterdam, Netherlands, Nl

As a Hotel Coordinator, my main responsibility was providing operational support to partners while setting up the Extranet—the tool partners use to manage their property within Booking.com—by training them, gathering information from them, and creating the interface on the partner's behalf. ACHIEVEMENTS- Main point of contact for our headquarters in Amsterdam on a project to begin transitioning Booking.com's reservation system from fax to email. I led the feedback collection, bug reporting, and communication with headquarters the initial phase, as new properties joined. As we scaled up, I supported the creation of a roadmap to complete the transition. - Main point of contact for our Connectivity team in Amsterdam to handle all connectivity issues, questions and changes that impacted our partners.- Main point of contact with our headquarters for bug reporting- Point of contact for our customer service department around the world for complex issues involving hotels in Spain and Andorra that needed escalation - Trained all new hires in all 3 offices in Spain on how to use the extranet, our internal tools and the tool used by our customer service department- Created and maintained a manual for using extranet, shared with colleagues as well as partners- Mentored various colleagues from my teamKEY RESPONSIBILITIES- Creating the hotel on the website, to input all information on the partner's behalf, until they are live and ready to be booked. - Training hotels on how to use the extranet, for both hotels that area about to start working with as as well as existing ones- Providing operational support to hotels, answering questions and support with any need the might have

La Garriga, Barcelona, Es

Working in Sales and reservations department of the hotel, handling reservations for individual customer, OTAs as well as group reservations for big events taking place in the area (for instance Formula 1).Looking into how to increate revenue by creating new promotions and packages together with the Marketing Manager.

As a Director assistant my main tasks were overseeing the proper functioning of all departments and ensure total customer satisfaction. For that, I first spend some time working in the different departments to have a good understanding of how they work to be able to help the director supervising them. The different areas I worked on were: - Reception, reservation department and public relations - Housekeeping department- F&B department- Kitchen- Security- Maintenance - Human resources (including interviews)- Performing some administrative tasks and night audits in the administration department

- Supervision of tasks of other receptionists and housekeepers- Handling all reservation process, as well as check-in/out- Main point of contact for guests, dealing efficiently with enquiries and any complains

Master'S Degree

Bachelor'S Degree, Hotel Management