Sandra Imoukhede Email & Phone Number

Lagos State, Nigeria

- Provide comprehensive assistance to customers in booking flights,ensuring personalized and efficient service delivery - Implement proactive measures to anticipate customer needs,delivering exceptional services and building strong, long term relationships - Demonstrate expertise in flight rules, regulations and policies , offering clear explanation to customers ensuring compliance and smooth travel experience.- Maintain updated knowledge of industry trends, flight schedules and travel regulations, providing informed guidance and recommendations to clients.- Advise and guide customers on various flight options , considering preferences , budget and travel schedules to meet individual needs.

-Promoted company brand and unique offerings through personalized customer service -Educated clients on account services and resolved client inquiries regarding statement information and account balances.-Collected customer feedback and made progress changes to exceed customers satisfaction goals.-Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.-Provided primary customer support to internal and external customers.-Assisted call-in customers with questions and orders.-Maintained accurate and current customer account data with manual forms processing and digital information updates.-Conferred with customers about concerns with products or services to resolve problems and drive sales.

Victoria Island,Lagos

-Managed payments, updated account balances and discuss subsequent payments with customers to keep accounts to track.-Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.-Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.-Set up service appointments to handle advanced technical concerns at customer locations.-Helped large volume of customers everyday by approaching conversations with positive attitude and focus on customer satisfaction.

Higher National Diploma, Business Administration And Management

Activities and Societies: Junior chamber International

National Diploma, Business Administration And Management, General

Activities and Societies: Junior Chamber International