• Managing the staff, physical and financial resources of the front store and ensuring that the store objectives are achieved.• Providing leadership and guidance to store staff, including the scheduling of staff within set guidelines.• Conducting inventory counts and entering /updating inventory information into digital database.• Experience processing complex computerized transactions in POS system.• Assessing the needs of clients and ensuring the store delivers excellent customer service.• Placing promotional orders and replenishment orders.• Purchasing and merchandising of product, including execution of planograms and promotional ends.• Processing cash, debit, and credit transactions.

• Provided an excellent customer service experience.• Educated customers on products and made suggestions to maximize sales.• Processed cash and point-of-sale transactions.• Maintained up-to-date knowledge on products and promotions.• Completed opening and closing procedures.• Processed business’ online orders.• Replenished inventory.

• Managed all staff, including cashiers, post office, cosmetics department, and floor staff.• Oversaw the opening of a new location in Langley, hired staff, and worked with construction crew/office staff to ensure a smooth transition.• Oversaw employee recruitment, training, and development.• Developed templates for store managers, detailing guidelines for store management.• Provided outstanding customer service.• Planned and implemented promotions.• Was responsible for pricing/inventory control.• Managed employee schedules.• Adhered to company policies and objectives.• Was responsible for tracking and increasing store sales per square foot.