Sandra Jacobs Email and Phone Number
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With over 20 years of experience in Information Technology leadership, I have honed my strategic planning, problem-solving, and technology transformation expertise to deliver exceptional results. My tenure at American Airlines as a Director and Senior Manager has equipped me with a profound understanding of maximizing resource utilization, enhancing operational efficiency, and driving significant revenue growth. My leadership approach is centered on fostering collaboration, mentoring emerging talent, and building sustainable relationships, ensuring scalability and profitability. Organized, systematic, and charismatic, I leverage my comprehensive skill set to excel in challenging environments, consistently achieving and surpassing organizational goals.🔹 Selected Achievements◾ Business Operations Efficiency as Director, Loyalty & Marketing Technology: Led a team of 31 employees and 73 contractors, managed a budget of over $10M across six key performance indicators (KPIs), and realized a 35% improvement in business operations efficiency. ◾ Strategic Leadership and Revenue Growth: Formulated and executed 15 effective business strategies, leading to a 30% increase in revenue and acquiring 2.5M new Loyalty Program Members within 12 months. ◾ Operational Efficiency and Cost Reduction as Senior Manager, Corporate Sales, and Lounges & Loyalty Technology: Developed and implemented five strategies that collectively increased operational efficiency by 20%, reduced costs by 15%, and improved productivity by 40% within a year. ◾ Cross-Functional Team Leadership and Project Completion: Collaborated with over five business units to design and launch two technology-based solutions, achieving a 90% improvement in process efficiency and a 70% reduction in manual errors.🔹 Areas of Expertise◾ Budget Control ◾ Project Coordination ◾ Contract Negotiation and Management◾ Logistics Management ◾ Staff Development and Management ◾ Project Management ◾ Crisis Management ◾ Information Technology Management ◾ Financial Reporting ◾ Verbal and Written Communication ◾ Contract and Vendor Management ◾ Hiring and Retention ◾ Creativity and Innovation ◾ Program Management ◾ Cross-Functional Team Leadership ◾ Strategic Planning ◾ Financial and Budget Management ◾ Issues Resolution ◾ Organizational Development
Choctaw Nation Of Oklahoma
View- Website:
- choctawnation.com
- Employees:
- 3323
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It Senior Manager Infrastructure Development (Commerce It)Choctaw Nation Of OklahomaTexas, United States
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It Manager Infrastructure Development (Commerce It)Choctaw Nation Of OklahomaTexas, United States
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Director Loyalty & Marketing TechnologyAmerican Airlines 2021 - PresentDallas-Fort Worth, Texas, Us• Led a team of 31 employees and 73 contractors, both local and remote, overseeing a budget of over $10M and six key performance indicators (KPIs) and achieving a 35% improvement in business operations efficiency.• Crafted over 50 comprehensive project plans, specifying timelines, goals, budgets, and staffing requirements, ensuring the successful completion of all projects on time and within budget.• Devised and implemented more than ten strategies to improve operational processes, boosting organizational efficiency by 80% and cutting operational costs by 30%.• Managed the budgeting and financial planning processes, overseeing a total budget of $10M and securing a 10% annual improvement in financial performance.• Introduced three progress tracking systems for key initiatives and projects, facilitating real-time monitoring and aiding a 90% rise in on-time project completion rates.• Formulated and executed 15 effective business strategies, leading to a 30% increase in revenue and gaining 2.5M new Loyalty Program Members within 12 months.• Fostered a positive work culture by cultivating relationships, enhancing team collaboration, and encouraging open communication channels to facilitate inter-team cooperation.• Regularly convened with department heads to review strategic initiative progress and orchestrated cooperative activities with other departments to expedite work processes and strengthen interdepartmental synergy.• Negotiated agreements with external partners, such as contractors and consultants, to align with organizational goals.• Evaluated employee performance against benchmarks or targets, recommending corrective actions to meet quality specifications.• Engaged with stakeholders to resolve issues and forge effective solutions.• Assigned tasks and set priorities and goals for staff, emphasizing leadership and mentoring to enrich newly hired employees' understanding of company programs. -
Senior Manager Airport Lounges & Loyalty TechnologyAmerican Airlines 2018 - 2021Dallas-Fort Worth, Texas, Us• Delivered weekly operational updates to the executive team, pinpointing and addressing five critical areas and cutting operational risks in half.• Led the planning of annual budgets for three departments, syncing budgets with forecasted sales volumes and achieving a 90% accuracy in budget projections.• Worked alongside over five business units to craft and launch two technology-based solutions, elevating process efficiency by 90% and slashing manual errors by 70%.• Generated detailed weekly reports on project progression for senior management, ensuring thorough tracking and communication of all projects and facilitating timely decision-making and resource distribution.• Oversaw performance evaluations for a team of 15, offering consistent feedback and coaching, which boosted individual performance metrics by 80% and team productivity by 90%.• Directed a team of over ten, guiding, setting objectives, allocating tasks, and monitoring performance to achieve goals.• Engaged with cross-functional teams to devise and implement development plans, supporting objectives, milestones, and timelines to fulfill project tasks and expectations.• Identified operational improvement opportunities through detailed process analysis and benchmarking studies.• Took part in hiring initiatives, conducting interviews, and choosing fitting candidates to enhance team composition.• Ensured staffing levels were optimal to achieve goals without exceeding budget constraints.• Provided leadership, insights, and mentoring to new employees, imparting knowledge of diverse company programs.• Addressed and resolved customer concerns and complaints that escalated to the management level, maintaining professionalism in stressful situations and effectively defusing tension.• Devised and implemented five strategies that collectively increased operational efficiency by 20%, reduced costs by 15%, and improved productivity by 40% within a year.
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Manager Passenger Services & Corporate Sales TechnologyAmerican Airlines 2010 - 2018Dallas-Fort Worth, Texas, Us• Offered guidance on software development process best practices to ensure optimal performance and results.• Kept stakeholders informed with regular updates on project statuses and adjustments, maintaining clear and effective communication.• Developed and managed the team's technical roadmap, outlining future technology initiatives and directions.• Produced comprehensive documentation for all technology-related tasks and procedures, ensuring clarity and accessibility of information.• Worked closely with senior management to craft strategic plans to achieve the organization's objectives.• Identified opportunities to enhance systems and processes for continuous improvement, and promptly resolved tech issues to minimize disruption, while proactively updating hardware, software, and security protocols to latest standards, ensuring system integrity and reducing vulnerabilities.• Engaged in the budgeting process for IT investments, contributing to financial planning and allocation.• Coordinated with other teams to guarantee seamless integration of systems, enhancing operational efficiency.• Monitored project progress closely, providing feedback to the team to ensure the timely completion of projects.• Delivered training and mentorship to junior team members on emerging technologies and tools, fostering skill development and knowledge sharing.• Acted as a crucial link between business users, developers, and management teams, facilitating effective communication and collaboration.
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Director Project ManagementFidelity Investments Jun 1996 - Feb 2009Boston, Ma, Us• PMP PMI Certification • ITIL and Six Sigma Certification • Director, Project Management - Final role at Fidelity Investments – Reporting to CIO – Individual Contributor o Responsible for tracking and reporting status of all Technology Initiativeso Communicating technology directions from Executive Leaders to the IT organization Project Manager for DB2 ImplementationProject Manager for Y2K IT Initiatives - Ensuring all applications were Y2K Compliant
Sandra Jacobs Skills
Sandra Jacobs Education Details
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Ivy Tech College Of IndianaMathematics And Computer Science -
Southern Methodist UniversityBusiness Administration And Management
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Management Leadership AcademyIt Senior Management Forum - Organizational Leadership
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Executive Leadership Institute (Eli)Executive Leadership
Frequently Asked Questions about Sandra Jacobs
What company does Sandra Jacobs work for?
Sandra Jacobs works for Choctaw Nation Of Oklahoma
What is Sandra Jacobs's role at the current company?
Sandra Jacobs's current role is IT Senior Manager Infrastructure Development (Commerce IT).
What is Sandra Jacobs's email address?
Sandra Jacobs's email address is sandra.jacobs@aa.com
What is Sandra Jacobs's direct phone number?
Sandra Jacobs's direct phone number is +146938*****
What schools did Sandra Jacobs attend?
Sandra Jacobs attended Ivy Tech College Of Indiana, Southern Methodist University, Management Leadership Academy, Executive Leadership Institute (Eli).
What are some of Sandra Jacobs's interests?
Sandra Jacobs has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief.
What skills is Sandra Jacobs known for?
Sandra Jacobs has skills like Airlines, Requirements Analysis, Aviation, Agile Methodologies, Business Analysis, Process Improvement, Sdlc, Airports, Sabre, Enterprise Architecture, Integration, Sharepoint.
Who are Sandra Jacobs's colleagues?
Sandra Jacobs's colleagues are Jeremy Pryor, James Noel, Angel Howry, Oneida Winship, Judy Olive, Daphne Johnson, Msnal, Colby Hicks.
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