Key responsibilities:• Currently managing a team of 20 direct reports• Budgeting and Forecast: Analysing budget and forecast reports from Finance Business Partners. • Responsible for charging all Food and Beverage and miscellaneous items• Monitoring and controlling stock and inventory levels, confidently merchandising food, wine, beverage and special features and reducing prices when appropriate to optimise results• Providing excellent standard of knowledge to my team with regards; menus, company policies, procedures and standards• Supervising my department ensuring that the high standards and guest demands of The Maybourne group are maintained at the highest level

F&B Coordinator for the luxury brand Four Season Hotel by delivering outstanding level of service Key Responsibilities: • Playing a key role in improving the guest experience and maintaining excellent service standards throughout the hotel including dealing with special requests• Providing timely service, while following sequence, Four Seasons and LQA standards and exceeding guests’ expectations creating outstanding experiences • Investigating and swiftly resolving any problems that may arise, including complaints received from all kind of guests with very high expectations, requiring immediate action • Demonstrating the flexibility required to undertake additional duties and responsibilities including redeployment to alternative departments to meet business demands and guest service needs• Creating synergy and stablish excellent level of communication with all the departments in the hotel by sharing our products in accessible folderFebruary 2010 – March 2012 Events Specialist• Project managing the end to end lifecycle of corporate events• Playing a key role in improving the guest experience and maintaining excellent service standards throughout the hotel including dealing with special requests• Other assignments: departmental meetings, standard testing, analysing breakage reports, uniform & hygiene standards

Researched new marketing opportunities and devised strategies to build loyal and profitablebusiness partnerships Ensured accuracy and attention to detail when preparing records of account base performance andsales forecasts as well as conducted periodic operational reviewsDevised and implemented corrective actions to align performance with prescribed sales targets Proactively advised customers and resolved potential concerns to ensure high satisfaction levelsPersonally responsible for the implementation of CRM system within the businessActively involved in a successful joint venture between “Gas Natural” and “Union Fenosa”

Combined PhD studies with part-time administrative support to the Director of Marketing; forexample, processed yearly marketing plans and prepared contracts, cost estimates and invoicesCoordinated client files and managed calendar for client appointmentsDisplayed financial acumen and eye for detail as part of responsibility for company expensesDeveloped exceptional written communication skills through execution of correspondence, letters,memoranda, forms and reportsDiligently monitored stock levels and ordered office supplies to ensure staff have ongoing access tostationery and other vital equipmentDistributed incoming mail and prepared outgoing mail to facilitate effective external communications

Handled all incoming telephone enquiries at busy Imports and Exports agency and implemented allnecessary actionsEstablished internal sales objectives and consumer pricing policy in accordance with companystrategy and market researchOffered high quality support to sales team by taking on area management activities and producingan annual marketing plan