Inside sales representative for Dell products and services, from end-point to the data center. Focus on building and maintaining client relationships

Responsible for all project management tasks including acquiring, remodeling, selling and leasing single-family investment properties. Responsibilities include planning, marketing, closing on properties, leasing, managing properties, and generating and maximizing property income, as well as controlling property expenses.

Substitute teacher teaching multiple subjects at High School (Grades 9-12)One year teaching Spanish Level II at grades 9-12

Volunteer at several organizations including; International Community Bible Study as a children teacher, Junior Achievement Instructor, Destination Imagination team manager, Assistant Scoutmaster (ASM) at the Boy Scouts of America.

Responsible for maintaining close communication with Tier 1 customers (Sprint, AT&T, Motorola, and Verizon) to bring high standards of customer satisfaction. Saved the company’s largest client (Sprint) from switching to a competitor’s product by developing and deploying new automated software procedures for delivering customer projects. These strategies resulted in an effective and successful software installation with minimum latency and an increase of 100% in customer satisfaction.Managed and wrote proposals/quotes for project upgrades and project customizations ranging from $60k to $1,500k and continued supporting those projects once accepted by customers.Integrated solutions and resolved potential issues by managing relations and communications with customer and project managers.Participated in pre-sales presentations for new customers.

Controlled the planning, development, and execution stages of Metrica product installations by understanding customer’s requirements and solution requirements and meeting all metrics agreed in the SLA contract.Created a project business case, implemented customizations, testing, documentation, installation, and training during project deliverables and training for the product interface users.Managed a team of up to six engineers during the coding, development, and software solutions deployment.Obtained maximum positive feedback scores from customers.

Optimized the Metrica induction training program by working with the management team to redesign and effectively deploy training for the new engineers. Provided technical support for the company’s product to end-users on the customer side.Provided pre-sales support on complex sales opportunities

Reported directly to the National Director of Customs. One of two engineers responsible for modernizing the communications infrastructure for Colombia’s customs offices, headquarters and branches.