Work directly with integration partners and customers to successfully manage integration projects from initiation to completion.

• From a virtual office, led, managed and coordinated the work of client software implementation, providing technical expertise and guidance while serving as a trusted advisor in support of Sales, Product, Account Management and Customer Service • Collaborated with Account Managers to select Property Managers to opt into alpha testing• On-boarded Property Managers into an alpha testing environment of a new connection; worked with Property Managers in achieving documentation and delivery of technical aspects of the implementation, educating and training on software as well as worked through troubled issues step-by-step in order to resolve future issues on their own• Collaborated in creating stories for new Property Management System to LeisureLink API connections• Verified that API connection met story’s criteria, overseeing QA for the new API connections; identified key integration points, described interdependent workflow processes and back office issues• Identified and resolved issues encountered during implementation; provided feedback and reported any bugs and/or issues to development team; collaboratively worked to verify that bugs were resolved• Created SOPs for new API connections• Completed end-to-end testing and provided support for new API connections• Worked cross-functionally with operations, accounting and implementation teams after open beta was completed; handed off and trained how to support the API connection• Participated in Sprint planning on two (2) scrum teams• Launched over 5,000 properties on the first property management partner connection to Airbnb’s API• Verified Sprint release features• Led and directed Philippines’ offshore operations team; delegated assignments and tasks• Acted as SME for 10 Property Management System connections and Implementation Manager for launch of new booking engine• Led team meetings; worked cross-functionally leading process improvement initiatives

•Worked from a virtual office; maintained 95% and above on-time resolution of operations support tickets•On-boarded and maintained inventory for Property Managers sent to over 40 websites targeted at industry and market of Geo’s•Connected Property Managers’ Property Management System to LeisureLinks system; tested connection and troubleshot issues•Identified if the issue was on LeisureLink side or within the Property Management System; worked with Property Managers, LeisureLink development team and Property Management System customer service to resolve any connection issues•Reported bugs found within internal system to development team; worked with development team to verify that bugs were resolved•Created SOP's and FAQ/troubleshooting documents for existing systems

•Productively worked from a virtual office; advised owners and Property Managers on the best way to advertise their vacation rental units along with setting up their online advertisements; recorded and completed over 21,000 tasks•Collaborated with suppliers to receive monies owed to guests along with answering and resolving any billing questions•Took inbound calls from owners and Property Managers to assist with signing into their account and made outbound calls to inform them of new products to take advantage of•Walked owners/Property Managers though on how to update their accounts•Assisted guest services with contacting guests in gathering itinerary information and manning the 24-hour emergency phone to assist guests when there was an issue with their unit•Worked as a go between with owners and Property Managers to resolve any issues during/after the guests’ stay •Assisted development team with identifying and reporting bugs within system along with verifying bug resolution •Provided feedback on ways to improve system for owners and Property Managers•Onboard owners/Property Managers that used property management software and connected to Vacation Rental Agent gateway•Verified that the connection of the Property Management System and Vacation Rental Agent were correct with end-to-end testing •Doubled website content through new client sales via a concentrated effort that improved SEOTools Used: Proprietary Task System, Proprietary Property Management System, Proprietary Listing-Build System, Pidgin IM System, MS Office, Google Docs and MaxAgent

•Established and maintained strong customer relationships with potential and existing customers •Communicated services and worldwide vacation/timeshare process; assisted customers with payment processing, technical troubleshooting, problem-solving and issue resolution•Maintained quality of product; reviewed language, photos and links to avoid inappropriate writing, photos and web links•Reported trends while maintaining tracking of numbers, enrollment percentages, number of new signups for service, signups per sales representative and acted as liaison with HomeAway and partner company reporting all numbers•Frequently tested (4) different software platforms, between main data system and the three (3) separate advertising software used with the service, ensuring technical quality assurance, reporting any bugs and/or mapping issues•Followed up and verified through testing that the issue had been resolved; proactively provided feedback and suggestions on how to make the data flow between systems more efficiently•Contacted new customers and on-boarded them; collected information from the owners and answered any questions; connected them to partner company after all questions were answered via phone and/or email•Diligently kept accurate track of communications by recording into HomeAway.com’s customer service platform•Created and maintained the quality of rental advertisements on each software platform•Prepared and distributed daily updates to both teams regarding news-worthy happenings within the service for both companies

I started out at PetSmart as a Pet Care Customer Service Representative and quickly moved up to being a District Pet Care Training Manager. As part of the PetSmart team I polished my customer service skills and lean new management and training skills. A few of the most valuable skills I acquired included hiring and managing a team of employees, conducting district training programs, and identifying asset risks and potential solutions. About PetSmart:PetSmart is a privately held company that was established in 1987 and is headquartered in Phoenix Arizona. PetSmart has over 10,000 employees and operates retail stores within the United States, Canada and Puerto Rico. PetSmart is one of the largest provider of pet products and has a wide range of pet services available within their retail stores.

I joined the Aspyr Team as a Quality Assurance tester and I had the opportunity to test and debug titles such as, “TopSpin 2, “The Sims Life Stories”, “The Sims Pet Stories”, “The Guild 2” and “Gothic 3”. I gained experience testing on 3 separate platforms, Apple, Xbox and the PC. Two of the most valuable skills I acquired while working with the Aspyr team was the ability to create a bug reports and work hand in hand with a development team. About Aspyr Media:Established in 1996 and headquartered in Austin, TX, Aspyr Media is a publisher of Mac® games, bringing blockbuster gaming franchises including Call of Duty®, Sid Meier's Civilization®, Star Wars™, Borderlands™, SimCity™, and more to Mac computers around the globe.Aspyr Media also develops and publishes interactive entertainment for Mobile, Linux, and Windows PC platforms.Aspyr works closely with other major video game developers and publishers, including 2K Games, Activision, Electronic Arts, Gearbox Software, and others, to provide the best gaming experiences their audience around the globe.