Provided support and qualitative data/analysis to multiple departments under the Federal Services umbrella. Supported Operations , Completed Authorization Appointing reviews, reviewed Authorization Returns Authorization Indexing /Data Entry, Requested for Additional Services, Advised Content Management. Created cost benefit analysis to QA Leadership to advise Operations, Operational Support, and Content Management departments accordingly in an effort to mitigate risk.Assistted in developing business/process improvement plans based on trending data extrapolated from individual quality assurance reviews.Promoted formal guidance to members of any of the departments QA supports upon request.Expected to maintain knowledge of VCP considering constant change in terms of published policies and procedures as well as contractual amendments.

Retirement income management, assessment, problem solving, accounts, reissue payments, northern trust, calculations, estimates, data, direct deposit, in out bound calls, issue resolution.

Call Center E-team, Escalation, Customer resolution, help desk, Customer Service.

Call Center Customer Service, (in/out) calls, transfers, assistant, assessments, problem solving, online banking trouble shooter, fax, data entry, file, mail, payments, western union, referrals, checks, balance & close daily totals in department. Customer Service / TSC Solutions: Call Center proxy, inbound / outbound calls, processor, assessment 2010 Service Agent / Dial America Marketing Call Center: assessed Intuit merchants, payments, Sky mall 2009 Manager /Koola Production’s: Management, promotion, booking, staffing, coordination, payroll; Assistant(Vials, Adl’s), Charting(daily), Care Provider Patient Supporter ; Ward Secretary /Western State Hospital:, Charting, Care Provider (Adl’s) Assistant(vitals) Education/Training

Administration Assistant/ Holmes Regional Medical Center Melbourne, FL 2010 – 2012Badger / Palm Bay Hospital Palm Bay, FL • Administrative office management assistant in tasks associated with all administrative departments. • Create /edit weekly hero newsletters, event set up, awards, certificates, thank you letters, and invitations.• Create staff wall of compliments, Customer Service, Admissions, open & close section. • Administration & safety committee monthly awards to deserving hospital units.• Set pastor request, Print, fax, phone, scan, typing & file.

Interviewed employees for medical staffing positions, set appointments for pre- screening interviews.Posted- job openings (doctor /nurses) & support jobs (housekeeping, etc.), administrative assistant.Recruited, Job matched, record keeping, data entry, Reviewed /processed applicant inquiries online /daily.New hires assistance security clearance with badges, W-4 log, background checks and drug testing, Health Fair. Print, fax, phone, scan, typing & file.