• Department subject matter expert and lead for data analysis, reporting, and new program design.• Developed of an advance tracking system with macros embedded to improve customer driven processes and remove timely steps resulting in an increase in productivity. • Primary liaison for interdepartmental projects as well as managing multiple outside vendors. - Facilitate and lead weekly and/or bi-weekly meetings with vendors and key team players. - Communicate and network with all levels of management • Manage multiple concurrent projects and use sound judgment in prioritizing tasks based on importance and deadlines.• Review, consult, and share new ideas for more than 100+ process workflows by identifying inefficiencies and gathering data to support potential opportunities for growth and development.

• Effectively coordinated and managed project deliverables during a companywide implementation of a new software system. - Ensured project plan timeline was followed by all parties - Successfully trained 600+ employees on new software.• Consulted and established metric goals for all levels of staff to evaluate performance and increase productivity.

• Worked cohesively with the customer service call center to assist with any pharmacy related issues patients had which included troubleshooting and outreach calls to patient’s pharmacies • Provided quick and timely solutions to pharmacy issues and consistently exceeded department metrics.• Quickly learned and mastered company applications as well as processes and procedures.

• Directly helped patients to ensure all pharmacy needs were met.• Assisted pharmacists with outreach calls to doctor offices and insurance companies to resolve any questions or issues.