Part of highly professional client services team responsible for dealing with senior, international commercial VIPs, lawyers and clients. Oversee all meeting room bookings, catering requests and ensure professional needs are met i.e. security passes, secretarial and paralegal support provision and office space availability (telecoms, IT compatibility and video conferencing). Provide a wealth of PA services to international lawyers including diary management, hotel and restaurant… Show more Part of highly professional client services team responsible for dealing with senior, international commercial VIPs, lawyers and clients. Oversee all meeting room bookings, catering requests and ensure professional needs are met i.e. security passes, secretarial and paralegal support provision and office space availability (telecoms, IT compatibility and video conferencing). Provide a wealth of PA services to international lawyers including diary management, hotel and restaurant bookings. Assist with event management including liaison with all associated departments to delivery first class events. Meet and greet clients and VIPs, manage internal and external switchboard and deal with facilities management requirements. Train temporary reception staff on switchboard and booking systems. Show less

Front of house reception service provision to international corporate and VIP clients.

Delivered client hospitality services at Commerzbank Head Office. Oversaw all meeting bookings and hospitality arrangements. Trained junior receptionists.

Trained as cashier, responsible for all cash and credit management and dealt directly with members of the public. Identified business development opportunities, money laundering and fraudulent activity. Promoted to Customer Service Team to provide first line customer service support. Promoted to Foreign Exchange Clerk responsible for opening foreign business and personal accounts including foreign exchange currency checks in international inter-bank transfersTransitioned… Show more Trained as cashier, responsible for all cash and credit management and dealt directly with members of the public. Identified business development opportunities, money laundering and fraudulent activity. Promoted to Customer Service Team to provide first line customer service support. Promoted to Foreign Exchange Clerk responsible for opening foreign business and personal accounts including foreign exchange currency checks in international inter-bank transfersTransitioned into Commercial Bank Receptionist and subsequently Private Bank Receptionist providing front of house service to the HSBC’s most senior clients. Show less

Managed a team of 5 receptionists to deliver exceptional service to hotel, conference and event guests. Received internal award for performance