Assist site personnel and parents with immediate needs, Check for accuracy of information in Seas to ensure that special transportation is listed on the IEP, Sign off on transportation and change forms, Correspond with sites, File, copy & send records for records request, Maintain all records in confidential files daily, Prepare training materials and information for private schools within the district, Work with special education personnel to process all request, Process all lending library items, Coordinate paraprofessionals register training, Schedule CPR/First aid training annually, Maintain calendar and assist with scheduling of appointments, prepare materials for schools psychologist/speech language pathologist, Prepare for and set up special education meetings, provide notes to director and special education consultants and assist secretary to special education consultants on all reports.

Provide the American public and FHA lending industry with easily accessible consistent timely and professional information to their inquires via their preferred method of communication (via phone, fax, letter, email, chat), handling both general and technical FHA and mortgage financial issues, demonstrate excellent phone etiquette and ability to answer high volume calls at all times, ability to use updated technology to work effectively, handle inquiry escalations within CMC and warm transfer to the HOCs, managing different callers behaviors, stimulating and learning new knowledge base quickly and correctly, ability to close the conversation appropriately, ability to maintain a high level of customer service efficiency, and the ability to multitask.

Answer telephone and written or internet-based inquiries from customers regarding company products, Analyze problems with non-functioning electro/mechanical equipment or software applications to identify problems areas and recommend corrective action, Recommend solutions to customer application questions, maintain log of problems so that recurring problems can be reported to product development, may orient, train, or check the work of lower level employees.