Sandra Lyda Email & Phone Number

Issaquah, Washington, United States

Redmond, Washington, United States

Issaquah, Washington, United States

Act as the liaison between the company, vendors, buyers, corporate and field staff for day-to-day client servicingProactively assess, clarify, and validate customer needs on an ongoing basis.Responsible to run ad hoc reports as requested to ensure accurate data, program details, and resultsLiaise with other teams and coordinate information transfer between them.Create & manage resources for internal operations.File Management & Inbox management Train staff & new hires / onboarding;Gather Feedback & Information from team and distribute to corresponding team as possible; ex. Team management.Schedule large quantities of events using CRM

Beverly Hills, California, United States

Manage a 5+ person Call Center Team on daily tasks and shiftsOrganize and implement Training and Staff MeetingsCreate and Implement Policies and ProceduresCreate and manage schedules for teamMonitor daily workflow and daily task completion Schedule Vendor Training’s and product demonstrations for multiple teams

Simi Valley, California, United States

Assist Multiple Financial Advisors in the planning and preparation of client meetingsCollect and record all client data provided and input into Financial DocumentsMaintain efficient Office Workflow with spreadsheets and tracking client meetingsWork as a team to manage department workflowCreate and Implement Efficient time saving changes to office processesGreet Clients and answer phone calls

Lynnwood, Washington, United States

Build and maintain positive customer experience and rapportTier 2 customer service support, Outbound Calls 70-90 /day Organize, create and implement Team TrainingsManage team of 8+ when Supervisor out or unavailableCreate and maintain reports of progress in DepartmentPerformed extensive filing and copying tasks; scan, fax, email etc.

Redmond, Washington, United States

Operated a multi-line phone system with high volume of calls - average 60-70 inbound calls/dayDe-escalate situations with upset or frustrated customersDedication to finding a resolution for customersProfessional verbal and written communication with client on an ongoing basisAssisted coworkers with training and helped them provide customers with satisfactory solutions

Business Administration And Management, General

Business Administration And Management, General