Sandra Madden

Sandra Madden Email and Phone Number

Senior Client Support Manager | Customer Service Specialist | Account Manager | Client Services Manager | Customer Success | Business to Business | B2B @
Sandra Madden's Location
New York City Metropolitan Area, United States
Sandra Madden's Contact Details

Sandra Madden work email

Sandra Madden personal email

n/a
About Sandra Madden

Experienced working with international customers and managing high volume accounts from order processinception to client delivery. Resolves customer needs with a calm demeanor and ensures that even the mostdifficult customers are satisfied. Serve as central link between internal and external customers andstakeholders providing efficient and cost-effective solutions. Best known for building strong businessrelationships. Ability to adapt to changing circumstances and resolve problems in a fast-paced environment.Successfully coordinate and handle multiple activities simultaneously. Communicate effectively with all levels inthe organization.Oral and Written Communications Interpersonal Time ManagementCritical Thinking / Problem-Solving Organizational Business / Math Acumen

Sandra Madden's Current Company Details
Robertet Flavors

Robertet Flavors

Senior Client Support Manager | Customer Service Specialist | Account Manager | Client Services Manager | Customer Success | Business to Business | B2B
Sandra Madden Work Experience Details
  • Robertet Flavors
    Customer Account Manager | Customer Service
    Robertet Flavors Jan 2017 - Present
    New Jersey | Grasse France
    Serve as central link between customer, operations and sales team managing the order process flow through to shipment. Responsible for 75 clients and the top 10 most important accounts .● Provide support to clients by ensuring accurate information and communication status is ongoing through all order processing.● Resolve issues and respond to inquiries by coordinating with internal departments.● Maintain database and serve as expert for systems and operating procedures to support the team.● Compute cost analysis for processing, delivery, and freight to secure best pricing for clients and company.● Assist with identifying process improvements and implement new procedures.
  • Fedex
    Senior Customer Service Specialist
    Fedex 2005 - 2014
    Somerset, New Jersey, United States
    Oversaw and resolved the most difficult or escalated time-critical client and customer requests in a timely and highly professional manner. Received superior performance evaluations for client service.● Managed transportation logistics from pick up to delivery to ensure timely delivery.● Developed very strong and productive relationships which provided means to expedite special requests within all company departments.● Commended by both upper management and customers for consistently excellent results particularly with regards to critical requests.
  • Fedex
    Customer Service Specialist
    Fedex 1998 - 2004
    Somerset, New Jersey, United States
    Specialized in domestic shipping logistics and ensuring optimal customer service throughout the shipping process. Consistently rated as a top-performing representative.● Established a training program for new employees to ensure a consistent, best-in-class customer experience for all service representatives.● Served as a single point of contact for customer issues and escalations.● Onboarded hundreds of new accounts over a ten-year span and recommended new services and products to clients in support of more efficient processing.
  • Fedex
    Customer Service Representative
    Fedex 1990 - 1997
    Somerset, New Jersey, United States

Sandra Madden Education Details

Frequently Asked Questions about Sandra Madden

What company does Sandra Madden work for?

Sandra Madden works for Robertet Flavors

What is Sandra Madden's role at the current company?

Sandra Madden's current role is Senior Client Support Manager | Customer Service Specialist | Account Manager | Client Services Manager | Customer Success | Business to Business | B2B.

What is Sandra Madden's email address?

Sandra Madden's email address is sa****@****tet.com

What schools did Sandra Madden attend?

Sandra Madden attended Middlesex County College.

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