Sandra Marcus Email & Phone Number

Calgary, Alberta, Canada

- Define the product strategy and roadmap- Leading the product development team - Drive customer development to ensure customer voice and feedback are reflected in feature planning, roadmap and design- Drive the product and business-planning process across cross-functional teams- Assess current competitor offerings, seeking opportunities for differentiation- Appraise new product ideas and strategize appropriate to-market plans- Drive product marketing with the marketing team - Analyze product requirements and develop appropriate programs to ensure they’re successfully achieved- Use data to analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective- Drive the execution for the full product lifecycle, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch

Calgary, Canada Area

truMobile Product: iOS, Android and web application- Provided vision and direction to the development team and stakeholders throughout the product life and created and maintained the requirements backlog.- Ensured that the team always has scope ready before the sprint starts for each component (iOS, Backend, Android, Web)- Planned and prioritized product feature backlog and development for the product- Defined product vision, roadmap, and growth opportunities.- Assessed value, developed use cases, and prioritized stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy- Managed product backlog, refinement, iteration planning, and elaboration of the user stories- Worked closely with Executive Management, customers and other stakeholders to create and maintain a product backlog according to business value or ROI- Led the product release plans and set expectations for the delivery of new functionalities- Played an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals

Calgary, Canada Area

- Analyzed the solution for new features and enhancements and scoped and documented their requirements.- Created detailed requirements and design documents with new features for the team.- Gathered, analyzed and evaluated information from multiple sources, reconciled conflicts and planned future steps accordingly.- Helped manage client relationships after deployment, helping the client get the best out of the solution. - Collaborated with the development team to implement custom changes based on the client's needs. - Drove project completion regarding deadlines, changes, risk management and team allocation. - Managed team meetings and assigned tasks according to project plans and resources available. - Trained the client on how to use the solution and helped the client to promote the solution. - Created e-learning material for clients to use for training the team.

Calgary, Alberta

- Received client calls and was responsible for handling clients' policies.- Assisted clients in setting the needed endorsements and changes to their existing policies.- Created new policies for existing clients with the best rates after shopping around for them.- Connected with the insurers' Claims teams to assist the customers in the event of a claim.

Calgary, Canada Area

- Answered phone calls, screened and directed calls, took and relaid messages, and provided information to callers- Greeted persons entering the organization- Dealt with queries from the public and customers- Prepared Claims letters.- Received and sorted mail and deliveries.

Egypt

- Trained the staff and teachers on soft skills (communication, negotiation skills, Leadership….) - Coordinated, developed and delivered training sessions.- Prepared Training material and handouts for all training sessions.- Trained new teachers and staff members on various teaching techniques and how to prepare more engaging and interactive educational material using online media and interactive ways for assigning homework and projects.- Responsible for knowledge management and assessing needed training and skills for staff.- Trained teachers and staff on using various technical aspects in work-related issues and how to use them to enrich their classroom teaching experience.- Prepared all training material, presentations and tutorials using interactive online media.- Performed audits to analyze and assess the school and student's needs for change and more interaction.- Assessed and advised on needed events and programs for school activities.- Trained the teachers on various ways of using e-learning methods and techniques. - Periodically revised training material and available courses to tailor and update them according to need.- Assessed students' social needs and advised needed extracurricular activities to help their progress.- Created a database with all needed training material, resources and tutorials.

Egypt

- Monitored and ensured project compliance with the CMMI levels processes. - Documented new processes or changes in a defined process and verified that it is compliant with our process model.- Conducted Internal audits across the organization and accordingly assessed the needed training for every team and trained them accordingly.- Contributed to the process improvement based on audit results.- Trained employees and external parties on different soft skills at Link Learning Centre.- Prepared all company training material and tutorials using different media, presentations, video tutorials and more.- Trained employees on different company processes and company software tools. - Conducted customer satisfaction calls to assess the teams’ communication skills and handle them accordingly.- Liaised with different departments to ensure that all team members have had the required training courses and whether they require further training.- Prepared for needed software technical training sessions by contacting particular trainers and preparing all required course logistics.- Created a database with all needed training material, resources and tutorials.- Periodically revised training material and available courses to tailor and update them according to need.

Egypt

- Met client’s requisition forms and available vacancies with suitable candidates.- Screened resumes and picked the potential candidates for the available vacancies.- Interviewed potential candidates and assessed them based on the compatibility of their skills and competencies versus the available vacancies requirements.

'Bsc. Degree In Engineering Accredited By Iqas, Bioengineering And Biomedical Engineering

General High School Certificate, Sciences