Sandra Mathis, Ccxp, Pmp Email & Phone Number

Philadelphia, PA, US

Redmond, Washington, US

Director of Global Customer Experience (GCX) within Customer Experience & Success (CE&S) organization, my role is to support the Leadership Team in creating, framing, and governing new CX business strategies and leading strategic business programs focused on transforming the experience for our customers across Microsoft. Further, my role is focused on.

Noida, Uttar Pradesh, IN

Design Director and thought leader for HCL. Provide subject matter expertise to Customer Experience, Strategy & User Experience projects for the firm and our clients, including selling services to new and existing clients alike. Help organizations and clients develop customer & employee experience strategies, measurement programming, actioning of insights.

Noida, Uttar Pradesh, IN

* HCL acquired Strong-Bridge Envision ConsultingCustomer Experience Director and thought leader for Strong-Bridge Envision Consulting (SBE). Provide subject matter expertise to Customer Excellence projects for the firm and our clients, including selling services to new and existing clients alike. Help organizations and clients develop customer & employee.

Atlanta, GA, US

• As a part of the Strategic Marketing team, my focus is to deliver strategies which impact the Equifax business by utilizing primarily Voice of Customer (VOC) insights through the Customer Experience (CX) Measurement.
• Customer Advocacy Measurement to identify at risk vs. engaged customers, and evaluate satisfaction on the customer journey, as well as associated Action Planning workshops
• Win/Loss to evaluate and understand key factors to winning or losing sales opportunities
• Top Client VOC to evaluate performance and identify improvement opportunities among top clients
• Support programmatic customer needs to support additional business unit needs, e.g., customer insights branding, NPI and other innovation support, product features, customer conversations and internal facilitation

London, CO

As the Director, Innovation ideation Facilitator, I was responsible for taking client business objectives and translating them into strategically based winning ideas and concepts for various Fortune 500 firms across CPG and Financial Services, both within B2B and B2C. In this role, I combined my strategic business knowledge with my passion for the.

Atlanta, GA, US

In this role, I was responsible for designing, developing and managing market research needs for Georgia-Pacific’s Bath Tissue brands (e.g., Angel Soft, Quilted Northern, and private label bath tissue brands). In this role, I worked primarily with my internal clients to understand, define and document the overarching business objective(s), to which I would.

Purchase, New York, US

Principally responsible for interpreting data, formulating reports and making recommendations based upon the research findings. In this role, I worked primarily with my internal clients to understand, define and document the overarching business objective(s), utilizing qualitative and quantitative techniques to interpret the data and produce substantiated.

Greater Chicago Area, IL, US

Responsible for interpreting data, formulating reports and making recommendations based upon the research findings. Working with my internal clients, I was focused on understanding, defining, and documenting the overarching business object. Qualitative and quantitative techniques were leveraged to interpret the data, as well as present substantiated.

San Francisco, California, US

Designed and managed on-going 2-year client retention program for CAP Asset Management Account (account base 750,000) utilizing traditional (direct mail) and alternate delivery (e-mail and Internet), including implementation of a customer satisfaction survey.

Volunteer management and fundraising position for the ASC’s 2000 Annual Fund Drive. Responsible for the community management & engagement within the Accountants/Consultants, Attorneys, Financial Services and Insurance sectors, as well as, for the recruitment, training, and organizing team members/volunteers. Helped teams raise in excess of $1.1 million.

Charlotte, NC, US

Responsible for competitive analysis and related brand market research. Communication liaison to other Bank of America divisions regarding TradeStreet products, positioning and image, as well as conference coordination, tracking and evaluation.

Charlotte, North Carolina, US

Responsible for completed managing, developing and assessing research needs related to overall brand image, including company and product or service naming and positioning for business generated from 7 consultants (2 US and 5 UK based). Responsibilities: methodology design, project budgets, questionnaire design, moderating focus groups, supervising.

Mba, Business

Bba, Marketing

Qualitative Research Training