HMR HIGH TECH MACHINE TOOLS (PTY.) LTD was established early in 2003. As it is indicated in our company name, our emphasis is on high tech products for a variety of industries, ranging from aerospace, automotive, beverage, consumer, health care, manufacturing, power generation as well as research and education.

Associate Advisors provides real-time technical guidance and floor support to Associates. Associate Advisors diagnose technical and operational issues and propose solutions to improve Seller experience and operational performance. Associate Advisors are Seller obsessed, they take ownership and offer solutions to ensure a perfect interaction for Sellers. Identify efficiency opportunities for Sellers and Associates through daily floor observations Provides direction to others regarding adherence, AUX coding, and lobby management guidelines. At times, address colleagues who are not following guidelines and remind them of the business needs. and so much more .....

I act as the primary interface between Amazon and our business partners. I am responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. We address chronic system issues, provide process improvements, develop internal documentation and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.Key Role: · Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.· Demonstrating effective, clear and professional written and oral communication in German and English.· Building Platform and business knowledge to better serve sellers· Demonstrating excellent time-management skills and the ability to work independently· Contributing to a positive team environment and proactively aiding team members with difficult contacts as needed.· Maintaining acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.· Actively seeking solutions through logical reasoning and data interpretation skills and identifying trends to appropriate channel including improvement suggestions.· Liaising with other departments such as Customer Service, Merchant Investigations or Payments Teams as required to resolve Seller’s issues and questions

I had the pleasure in being a team leader for the DE Retail Team at Amazon.de. Key Role:I had 8 team members under meSet up coaching for my team members as well as one on oneMentor on the floorSending my team members their statistics and making sure everyone understands their positionMaking sure that agents who called in sick are noted to the management team

Javari Customer SupportAmazon.de Retail SupportI acted as the primary interface between Amazon and our customers. I was responsible for providingt time and accurate support to our buyers who are buying on the Amazon Platform. All while adhering to the servive level agreements for phone, chat and emails.

Customer Service Support

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