Sandra Maylor-Caesar Email & Phone Number

Mississauga, On, Ca

Mississauga, Ontario, Canada

Contributes to the centres overall sales and service level plan. This role is accountable for successful execution of the sales and service strategy to achieve high level of business performance and operational effectiveness for proprietary and non proprietary clients. Responsible for the overall leadership and management of team leaders to ensure development of an effective sales force, focused on deepening the client relationship to maximize revenue opportunities through new business, cross sell and referrals to sales partners. Provides ongoing coaching to drive high level team leader engagement and employee capability, through focused sales management routines. Accountable for day to day sales and service operations, expense control in addition to ensure due diligence of procedures, process and guidelines relative to risk mitigation.

Mississauga

Works collaboratively with RBC Insurance senior management, peers, colleagues, clients and suppliers to contribute to the development, review and implementation of business tactics in support of long term objectives. Accountable and responsible for the development of strategy, tactics and the continuous improvement of: Innovative process development Client centric travel assistance and or making claims decisions, settlement and recovery. Risk management, specifically; medical risk, reputation and insurance risk decision-making. Employee engagement, motivation and talent development. Cost effective and efficient service delivery models, meeting or exceeding service levels and productivity targets for travel and other non-Travel claims teams within the scope of practice and accountability.

6880 Financial Dr. Mississauga

This role brings together expertise, experience and capabilities into a Client Centric - Centre of Excellence that will profitably grow revenue through a delivery of a superior client experience, empower sales and service teams and deliver operational excellence with cost and productivity efficiencies.Proactively supports and coaches to Sales Management behaviours and activities to increase revenue, client retention, loyalty and maximize both service and sales force effectiveness. This role supports revenue generation and operational effectiveness through leadership and guidance of sales & employee effectiveness, operational excellence and sales management disciplines.

Georgetown

The Branch Manager provides overall management by leading the establishment and achievement of team sales objectives, and related activities to achieve superior client experience, optimal business retention, profitable growth and productivity. Build strong RBC Financial Group and community relationships to capitalize on business opportunities. Provide ongoing coaching and development of staff, ensuring a high level of employee capability and engagement through focused sales management routines. This role also balances the rewards of meeting business objectives with the risk of loss to the client, employee and shareholder by following corporate compliance/policies to maintain risk exposure and to operate within a legal framework and in accordance with securities regulations.

320 Front St Toronto

Responsible for ensuring that employees are actively being coached in delivering a consistent superior client experience in every conversation through active listening and understanding to define client needs and demonstrates a commitment to first call resolution. Demonstrates a commitment to developing personal coaching skills and actively leverages client focused routines (MMR). Leading & Advocating Change- accepts and successfully executes change while supporting employees through proactive communication, issue resolution and effective decision-making.

20 King St. W

In support of E2 (efficiencies and effectiveness) initiative data was gathered, analyzed and synthesized, in a team-based approach to increase E2 of the training and development departments throughout RBC. Developed recommendations and presented findings. Demonstrated strong teamwork and a high level of social skills. Fostered a positive environment and built trusting relationships with review participants.

320 Front St, W

Coordinated multiple projects from a training perspective. Successfully lead a team to develop and implement product, process and technical change initiatives for all delivery channels across Canada (website, classroom, and job aids.). Developed and maintained a strong and positive relationship with business partners.