Sandra Mejia Email and Phone Number

Assisted US based bank customers with their inquiries, dispute resolution, contract review and upsell for new features.Provide technical assistance on several devices created to monitor glucose on diabetic patients.Create RMA on Salesforce for recall processes and damaged products.Fill out outstanding data for the engineering department in order to obtain a resolution.Oversee the performance of Technical Agents for the European branch.

Leading Teams Remotely Course Process TrainerMajors: Aeronautical Engineering, Event Planning AcademyPreparatoria Ricardo Flores Magon, Math specialty

Deliver product training and onboarding course for new hires.Create courses and outlines for new process.Develop and implemented training programs that resulted in a higher number of upsells and customer satisfaction.Conduct needs assessments and evaluations to measure training effectiveness.