• Interpret and resolve Physician consultation, Operative, Clinical and Psychiatric notes• Extensive knowledge of medical terminology (prescription drugs, surgical procedures, Geriatric, Pediatric, and Psychiatric care)• Extensive experience supporting hospitals across Canada and the United States• Research, edit, and review transcribed reports for grammar, spelling, clarification, and follow the hospitals preferred style

• Manage all front-office activities to optimize facility workflows and patient management • Address and respond to incoming/outgoing calls and correspondence• Provide comprehensive administrative support including appointment management, billing and collections, and customer service• Create, pull and prep for active medical charts and archiving charts

• Greet the public and health care providers in a friendly and approachable manner• Question public and health care providers with a set of questions and implement directions as per directive• Diligent and consistent in the questions asked• Respond or refer questions as needed

• Prepping medical charts and verifying lab results for Physician review• Scan and download medical charts (EMR)• Process prescription requests• Refile medical charts

• Process insurance agents applications• Initiate background check • Record information as needed• Update files as information is given and processed

• Created, managed and maintained client files for the team to meet compliance standards for all accounts and for everyone to have easy access• Communicated effectively with numerous internal departments and other financial institutions, and provided professional and confidential client services • Established and maintained strong client relationships by addressing their specific concerns and needs in a timely manner• Booked appointments for senior investment advisors• Prepared monthly reports for the clients and initiate wire transfers, electronic transfers, transfer of securities, and cheques for clients on monthly basis and when requested• Strong organizational skills in a high-pressured environment