Sandra Middleton-Matenge Email and Phone Number
Championed exceptional service standards at a leader in diamond, mining, retail, trading and industrial diamond manufacturing sectors for over 9 years.Great at forging, maintaining and nurturing key internal / external relationships, conducive to both business development and service excellence. Championing exceptional levels of customer service alongside energy, drive and enthusiasm in support of
De Beers Group
View- Website:
- debeersgroup.com
- Employees:
- 2580
-
Operations ManagerDe Beers Group Oct 2022 - PresentGaborone, South-East, Botswana -
Line Manager- Technical AdvisorDe Beers Group May 2021 - Oct 2022Gaborone, South-East, Botswana- Performance management- provide regular feedback to individuals on technical performance based on assessment of output and accuracy against agreed standards.· Oversee and supervise high technical level departmental processes by allocating resources to each task.· Perform technical trouble shooting across departmental processes to investigate, report and resolve anomalies arising, as well identifying areas for technical development and continuous… Show more - Performance management- provide regular feedback to individuals on technical performance based on assessment of output and accuracy against agreed standards.· Oversee and supervise high technical level departmental processes by allocating resources to each task.· Perform technical trouble shooting across departmental processes to investigate, report and resolve anomalies arising, as well identifying areas for technical development and continuous improvement.· Update stakeholders on progress against production plans, anticipate and report deviations, while reccomending corrective actions.· Identify individuals technical strengths and development needs and forwarding recommendations to the Manager· Support the creation and development of processes and procedures needed within the department. Updating any procedures where necessary to match any new processes as a result of testing of systems.· Demonstrate an awareness of financial and operational implications and impact of decisions taken on adjustments or changes work practices. Show less -
Logistics SpecialistDe Beers Group Apr 2018 - May 2021Botswana• Import and Export of diamonds shipment documentation.• Management of internal and external stakeholders.• Inventory control & management - the supply, storage, distribution, and recording of stock to maintain adequate quantities without excessive oversupply or loss.• Supply and order management - Managing the flow of goods and services, including the movement and storage of raw materials, work-in-process inventory, and of finished goods from point of origin to point of… Show more • Import and Export of diamonds shipment documentation.• Management of internal and external stakeholders.• Inventory control & management - the supply, storage, distribution, and recording of stock to maintain adequate quantities without excessive oversupply or loss.• Supply and order management - Managing the flow of goods and services, including the movement and storage of raw materials, work-in-process inventory, and of finished goods from point of origin to point of consumption.• Interpreting large amounts of complex data using statistics and computation to enable informed decision-making.• Invoicing, supervising and coordination of payments for the export of client goods.· Performs the following Aggregation tasks;Receipt and preparation of shipment intakes prior to rolling Rolling and preparation of selling mixtures Splitting of selling mixtures into client boxes Rolling and merging of client boxes prior to export Show less -
Acting Line ManagerDe Beers Group Sep 2019 - Nov 2019Gaborone, South-East, Botswana· Performance management- provide regular feedback to individuals on technical performance based on assessment of output and accuracy against agreed standards.· Oversee and supervise high technical level departmental processes by allocating resources to each task.· Perform technical trouble shooting across departmental processes to investigate, report and resolve anomalies arising, as well identifying areas for technical development and continuous… Show more · Performance management- provide regular feedback to individuals on technical performance based on assessment of output and accuracy against agreed standards.· Oversee and supervise high technical level departmental processes by allocating resources to each task.· Perform technical trouble shooting across departmental processes to investigate, report and resolve anomalies arising, as well identifying areas for technical development and continuous improvement.· Update stakeholders on progress against production plans, anticipate and report deviations, while reccomending corrective actions.· Identify individuals technical strengths and development needs and forwarding recommendations to the Manager· Support the creation and development of processes and procedures needed within the department. Updating any procedures where necessary to match any new processes as a result of testing of systems.· Demonstrate an awareness of financial and operational implications and impact of decisions taken on adjustments or changes work practices. Show less -
Account ManagerDe Beers Group Jan 2017 - Apr 2018Botswana• Account planning- Fostering new relationships to grow customer base through customer relations programmes, understanding and identifying customer needs and managing networks.• Manage a portfolio of accounts and create account plans per account accordingly. • Develop an in depth understanding of customers’ business, together with an understanding and over-view of their activities within a relevant territory. • Understand customer motivations behind decisions and provide this… Show more • Account planning- Fostering new relationships to grow customer base through customer relations programmes, understanding and identifying customer needs and managing networks.• Manage a portfolio of accounts and create account plans per account accordingly. • Develop an in depth understanding of customers’ business, together with an understanding and over-view of their activities within a relevant territory. • Understand customer motivations behind decisions and provide this insight internally.• Forecast market conditions and Sight sales volume for 3 to 6 months to enhance cash flow planning taking into consideration the knowledge of the market, customer purchasing patterns and general market conditions.• Maintain information regarding customer information such as customer profiles and document interactions within the Customer Relationship Management (CRM) system/database.• Embrace and perform the role of De Beers (DB) ambassador in the market ensuring DB communications and strategy are locally implemented and understood.• Band (Product) management – monitor a number of bands (and the expanded selection of boxes) on a month to month basis and provide insight from a customer’s point of view as to how the mixture, resultant polished and composition has changed. Show less -
Process Advisor Large StonesDe Beers Group Jun 2013 - Dec 2016Botswana• Responsible for the preparation of specific large stone sales mixtures.• Oversees the preparation of all Large Stones and Fancy Colour boxes for the London and Southern Af-rican Sights. Responsibility for applying price updates.• The successful completion of all processes and the provision of data and information when required.• Ensures deadlines and customer needs are met, planning work and updating the team and Team Leader with progress.• Oversees all inbound processes from… Show more • Responsible for the preparation of specific large stone sales mixtures.• Oversees the preparation of all Large Stones and Fancy Colour boxes for the London and Southern Af-rican Sights. Responsibility for applying price updates.• The successful completion of all processes and the provision of data and information when required.• Ensures deadlines and customer needs are met, planning work and updating the team and Team Leader with progress.• Oversees all inbound processes from shipment import through Processing, stone logging and the rec-onciliation of purchased shipments and intakes from other areas.• Generates presentation slips for Large Stones Sight boxes.• Competent in the use of a Spectrophotometer to carry out Type II testing, in-house fume cupboard cleaning using acetone and petroleum spirit and an image capture dome.• Inventory control & management - the supply, storage, distribution, and recording of stock to maintain adequate quantities without excessive oversupply or loss.• Supply and order management - managing the flow of goods and services, including the movement and storage of raw materials, work-in-process inventory, and of finished goods from point of origin to point of consumption.• Stakeholder management- Key liaison for Sales, Commercial, Market Pricing Executives, Key Account Managers and Large Stones Analyst in the selection of all Large Stones and Fancy Colours for sale. Show less -
Process OperatorDe Beers Group Jun 2012 - Jun 2013Botswana• Inventory control & management - the supply, storage, distribution, and recording of stock to maintain adequate quantities without excessive oversupply or loss.• Supply and order management - Managing the flow of goods and services, including the movement and storage of raw materials, work-in-process inventory, and of finished goods from point of origin to point of consumption.• Receiving stock from Producer Countries.• Laying out similar stocks, mixing them and splitting goods… Show more • Inventory control & management - the supply, storage, distribution, and recording of stock to maintain adequate quantities without excessive oversupply or loss.• Supply and order management - Managing the flow of goods and services, including the movement and storage of raw materials, work-in-process inventory, and of finished goods from point of origin to point of consumption.• Receiving stock from Producer Countries.• Laying out similar stocks, mixing them and splitting goods into required customer allocations Show less
Sandra Middleton-Matenge Education Details
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De Beers Diamond AcademyDiamonds -
Environmental Science
Frequently Asked Questions about Sandra Middleton-Matenge
What company does Sandra Middleton-Matenge work for?
Sandra Middleton-Matenge works for De Beers Group
What is Sandra Middleton-Matenge's role at the current company?
Sandra Middleton-Matenge's current role is Operations Manager.
What schools did Sandra Middleton-Matenge attend?
Sandra Middleton-Matenge attended Gibs Business School (Gordon Institute Of Business Science), De Beers Diamond Academy, Gia (Gemological Institute Of America), University Of Botswana.
Who are Sandra Middleton-Matenge's colleagues?
Sandra Middleton-Matenge's colleagues are Raesetja Moloto, Seemole Manamela, Thabiso O. Mokoti, Kyle Leitch, George Cabadiya, Haki Mema, Zongeze Xam.
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