Hello, welcome to my profile,I am from Bogotá, Colombia, and I currently reside in the same city.I am a professional psychologist, as soon as my career began more than 8 years ago as a bilingual agent, in this role I learned about management indicators, the importance of handling confidential information, customer service skills, problem-solving, and strategic thinking. After this, I had the opportunity to belong to the leadership and development team where I developed analytical skills, creation, implementation, and monitoring of training material for leaders in terms of skills and needs identified through surveys. After this, I was part of the people and culture team where I analyzed the efficiency of the contracted profile versus the specific characteristics of customer service that each operation must have to develop action plans that would enhance skills in the rest of the population of the operation in order to improve the organizational climate and metrics.I currently work as a human resources generalist in this role, I have performed administrative tasks such as monitoring the turnover rate, analyzing it, action plans to improve the organizational climate, and other administrative tasks such as monitoring staff development, compliance with laws, and policies. whether they are owned by the company or the Colombian state, among other things.