Providing software, vehicle telematics, stolen vehicle tracking, insurance and fleet management solutions

Provides operational support for live clients and the channel by supervision of the Insurance Administrator and ensure delegated actions are delivered both internally and externally, undertaking market research tasks, managing B2B and B2B2C Customer prospecting and new business generation to maximise growth of the insurance channel. B2B customers prospecting and field visitsManage the insurance client orders, fulfilling orders, stock management customer queries Internal and external client meetings, to increase unit sale ordersResponsible to grow the insurance channel by creating leads in Salesforce, managing own pipeline ensuring monthly unit targets are met and grow channel by gaining new clients Manage and develop insurance channel corporate accountsDevelop, agree and implement client and sales action plans to ensure delivery of key targetsKeep all relevant systems up to date, emails and client queries are dealt with within SLAEnsure all activity and sales revenue is up to date and captured in Sales force, utilising dashboard MI and all cases are resolved within SLACreate, document and obtain agreement to internal and external processes required to support insurance B2B and B2B2C customer communicationsManage the resolution of delegated actions are dealt with to resolution or escalated where necessaryAttend client meetings and record agreed action plansLiaise with other internal discipline teams to ensure action points agreed with external B2B customers are owned across the businessDevelop, maintain and distribute insurance based management information as to the sales and service performanceCoordinate and undertake UAT for the insurance team for engineering and IT deliverables, including new product trialsLead on the delivery of the insurance team trade fair attendance, including BIBATake responsibility to improve and increase individual and departmental effectiveness and efficiency

Be the first point of contact for customer complaint’s, ensuring prompt resolution of problem within agreed SLA’s. Assist with smooth running of Scheduling team. To assist the new agents in Scheduling processes / procedures. Ensure smooth running of the daily tasks within Scheduling.