Sandra Mills

Sandra Mills Email and Phone Number

Technical Specialist @ Clearent by Xplor
Finchville, KY, US
Sandra Mills's Location
Shelbyville, Kentucky, United States, United States
Sandra Mills's Contact Details
About Sandra Mills

Experienced Service Desk Technician with a demonstrated history of working in the information technology and services industry. Skilled in Invoice Verification, Mobile Device Management, Direct Access, Contact Centers, and Cisco Systems Products. Strong information technology professional with a High school diploma focused in General Studies from Shelby County High Schhol .

Sandra Mills's Current Company Details
Clearent by Xplor

Clearent By Xplor

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Technical Specialist
Finchville, KY, US
Website:
xplorpay.com
Employees:
350
Sandra Mills Work Experience Details
  • Clearent By Xplor
    Technical Specialist
    Clearent By Xplor
    Finchville, Ky, Us
    View
  • Clearent By Xplor
    Technical Specialist
    Clearent By Xplor Jun 2024 - Present
    Atlanta, Georgia, Us
    Answered in-bound calls about credit card processingTroubleshoot credit card terminal machines (dejavoo,Injenico, Pax Veriphone)Provided information regarding transactions that were madeDownloaded software updates that were pushed to the credit card machinesResearched transactions for the merchantResearched Payout of the merchantCreating new File builds for the terminalssoftware used Purecloud, merlink, UKG, salesforce,Tysis, merchant home, Virtual terminals.Sent our correspondence, per merchant request for account closure or escalating
    View
  • Compucom
    Service Desk Technician
    Compucom Jan 2014 - Jun 2024
    Fort Mill, Sc, Us
     Provide phone support for government employees and government contractors Provide password resets, following the government contract security protocol Utilize helpdesk tools, including all of those listed above, in order to resolve customer issues Assist employees with MyAccess usage when creating non-employee accounts for the network Emergency on-call during inclement weather Provide employees with assistance in Concur to expense travel claims Assist employees with People Services when changes to HR related information is required Set up client tickets for local technicians when troubleshooting via phone is unsuccessful Provide Microsoft Office 2010/2013/365 support Guide users through requisition application and procedure Management of RSA devices, including enabling, disabling, resets, and temporary keys Management of PKI security cards including certificate verification and pin resets Help clients and employees with their online time/expense reporting through Filemaker Basware  Escalate tickets as necessary to other teams (Payroll, Finance, MIM Identity Tier 2) Email ticket processing (following up with additional troubleshooting and escalating as needed) Mobile Device management (enrollment/troubleshooting) in MaaS360 Direct Access troubleshooting Set up guest wireless account using the guest manager console Druva inSync and Iron Mountain backup, troubleshooting, and data restoration Log all new calls using ServiceNow, as well as updating old tickets Installing/uninstalling drivers Printer /printing Trouble shooting
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  • Ettain Group
    Customer Service /Service Desk Analystteam Lead Commonwealth Office Of Technology With Ntt Data
    Ettain Group Aug 2018 - Oct 2021
    Charlotte, Nc, Us
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  • Gentronics
    Service Desk Analyst Team Lead Commonwealth Office Of Technology
    Gentronics Aug 2018 - Aug 2018
    Welshpool, Western Australia, Au
    View
  • Shape Manufacturing
    Cost Estimator
    Shape Manufacturing Mar 2018 - May 2018
    Complete HVAC Metal Fabication
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  • Charter Communications
    Broadband Technical Advisor
    Charter Communications Jan 2013 - Jan 2014
    Stamford, Connecticut, Us
     Answered incoming calls in a call-center environment General troubleshooting and resolution of high speed internet and telephone issues Scheduled on-site technical assistance for issues that could not fixed via telephone Collected payments for billing Reviewed billing statements with customer Documented account with the customer issues
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  • Kindred Healthcare
    Certified Nursing Assistant
    Kindred Healthcare Jan 2012 - Feb 2013
    Louisville, Ky, Us
    Record input and output of vital signs, blood presure pluse and resperations  Retrieval and analysis of general healthcare information related to patient care Provided general patient care Assisted patients with everyday care and living including toileting, feeding, bathing, and dressing Changed patients clothing, as well as bed sheets Assisted Nursing staff when needed with patient care Turned patients every 2 hours to prevent wounds Followed all HIPAA regulations protocol
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  • Acs
    Eligibility Specialist
    Acs Jan 2010 - Jan 2012
    Talked to providers regaurding Member health Benefits and eligibilty Process member benefit applications and related documentation Provided in-depth information to members regarding their eligible benefits General data entry and office work, including filing, faxing, and copying Followed all HIPAA regulations protocol
  • Shps Inc
    Medical Claims Processor
    Shps Inc Jan 2009 - Jan 2010
    Talked to members about their FSA accounts and eligibility Enrolled members into FSA accounts Processed medical claims and all related documentation for all eligible reimbursements Provided in-depth information to members regarding their FSA accounts General data entry and office work, including filing, faxing, and copying Followed all HIPAA regulations protocol
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Sandra Mills Skills

Troubleshooting Microsoft Office Telecommunications Windows 7 Help Desk Support Active Directory Ip Vpn Voip Customer Service Technical Support Call Centers Network Security Wireless Office 365 Mobile Device Management Invoice Verification Windows 10 Rsa Securid Symantec Endpoint Protection Avaya Communication Manager Bitlocker Checkpoint Security Druva Backup Iron Mountian Basware Filemaker Concur Powerbroker Cisco Any Connect Printer Support Direct Access Time Online Billing Systems On Call Support Microsoft Outlook Webmail U.s. Health Insurance Portability And Accountability Act Escalation Process

Sandra Mills Education Details

  • Shelby County High Schhol
    Shelby County High Schhol
    General Studies

Frequently Asked Questions about Sandra Mills

What company does Sandra Mills work for?

Sandra Mills works for Clearent By Xplor

What is Sandra Mills's role at the current company?

Sandra Mills's current role is Technical Specialist.

What is Sandra Mills's email address?

Sandra Mills's email address is sa****@****are.com

What is Sandra Mills's direct phone number?

Sandra Mills's direct phone number is +150221*****

What schools did Sandra Mills attend?

Sandra Mills attended Shelby County High Schhol.

What skills is Sandra Mills known for?

Sandra Mills has skills like Troubleshooting, Microsoft Office, Telecommunications, Windows 7, Help Desk Support, Active Directory, Ip, Vpn, Voip, Customer Service, Technical Support, Call Centers.

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