I am a commercially astute customer service leader who has managed teams of up to 50 staff and recently delivered sales revenues 142% above target through a focus on teamwork and service standards.I have built, retained and developed exceptionally high performing teams. I am proud of my inclusive leadership style that has motivated, empowered and driven these teams to deliver above target profitable business development and implementing procedures to encourage client retention. I am highly strategic with extensive experience defining and implementing robust account management strategies while embedding staff and processes in preparation for sales.I harness influence across the team to enable engagement with other senior-level internal and external stakeholders and decision-makers to secure buy-in to recommendations on processes, systems, and operational change, culminating in profitable growth and cost reduction. My Core Competencies Include• Staff Leadership & Development• Interpersonal Communication• Sales Cycle Management• Stakeholder Management• Strategic Thinking• Operational ExecutionMy Key Career Achievements To Date Include:• I exceeded challenging monthly quota objectives by over 142% through outbound sales • I have onboarded 50+ new accounts• I facilitated website design and execution as senior member of the e-commerce steering committee• I delivered £300k saving having led a project to close ineffective regional customer service offices.• I successfully grew an inbound/outbound telesales campaign from 4,500 to 10,000. Throughout my 10+ years as a senior customer service leader I have been entrusted with ensuring the most impeccable level of service businesses can provide on all communication channels to support company growth. I am passionate about training motivated customer service representatives and partnering with employees to develop customised career advancement plans. I specialise in merging newly acquired company customer service operations with no impact to the end customer.