- Autonomous management of centres in regards to facility management (incl. CAPEX Project), marketing management as well as employee responsibility- complete responsibility and control for multi million CAPEX, OPEX and marketing budgets simultaneously - Achieve monthly / quarterly KPIs and yearly budget goals- 6 months project and operations management for a 50+ Million Euro refurbishment of a mixed use property - Oversee all center service providers such as the cleaning und security team as well as all maintenance teams on site - Report to the center manager in regards to center performance and full compliance with health & safety, labor and environmental regulations - Key ambassador and representative of the shopping center developing and leading retailer engagement - support the local community/non-profit organization to establish a close relationship wit local stakeholders and lead property tours with relevant investment stakeholders

- Ensuring optimal perception of the Radisson Blu Hotel Berlin within the industry - Achieve monthly / quarterly sales goals and yearly budget goals - Negotiate and close meeting and event sales- Manage event contracts including the timely issuance of contracts, estimates, event profiles, and post events summaries - Responsible for the maintenance of accurate event financial records and adhere to required departmental minimums and organisational processes/protocol - Account and stakeholder management

- Photography general management of 5 independent attractions, such as Madame Tussauds, Legoland Discovery Center and Sealife- P&L management, including budget and forecast responsibility- Full HR responsibilities for over 50 staff, incl. T&D- Performance management for the entire business- Co-ordination of all IT and technical maintenance onsite and off site- Liaising with attraction owners/ managers ensuring full adherence to SOPs and Health & Safety regulations- Project management

- Event planning, marketing and organisation- Researching and selecting venues.- Negotiating contracts for services.- Performance monitoring- Client management

- Organising events between 20 and 5,000 people, such as Sydney Fashion Week or Handa Opera on Sydney Harbour- Pre-event coordination- Performing post event activities such as data entry and reporting- Hire, train, schedule and coach all staff- Conducting performance appraisals, and providing disciplinary action- Budgeting and rostering (Staff)- Quality insurance and management- Synchronising all necessary departments to ensure all set ups and activities were executed in a timely manner

- Leading site visits and pre-event meetings with clients to discuss the flow and overview of the event and identify any areas of concern- Successfully executing all events between 5 and 1,000 people in accordance to quality assurance guidelines- Assigning and directing staff to their duties- Managing and resolving customer complaints- Liaising with clients

- Opening and closing of the restaurant- Staff management and training- Quality insurance and management- Liaising with kitchen staff and head chef- Liaising with costumer and complaint management- Cash management

Achievements:- Coordinated top tier private bank annual dinner for 1000 pax - Supported a team of 4 Event Executives and Event Manager Responsibilities- Managed enquiries from various sources including email, web and phone- Discussed event requirements, provided advice, quotations and prepared formal financial contract for the event including pricing and run sheet- Maintained all event detail in CRM (Dephi)- Co-Hosted site visits- Managed feedback information

Rooms Division- Inspecting guest rooms and public areas after they have been cleaned by a housekeeper to ensure quality standards.- Evaluating, counselling, motivating and coaching a staff team of 40 in an upscale hotel.Front Office- Handled customer inquiries and complaints in a professional manner- Adept at handling confrontational situation, resolving them appropriately- Communicated with guests via switchboard operation

- Customer service- Buffet management- Providing excellent customer service to ensure that service standards are maintained at all times.- Corporate lounge service