Sandra Mora Email & Phone Number

Área Metropolitana De Ciudad De México

Mexico City.

• Design the operational model of Human Resources Mexico, Colombia and Panama (NOLA), from defining organizational chart, corporate identity, policies, internal regulations, manuals, procedures and indicators. Financial.
• I achieved an increase in the productivity of the Human Resources area by 70% over the previous years, by defining job descriptions, Organization Chart and Performance Evaluations by objectives for a total workforce of.
• I led the organizational strategy for the change of location of the Corporate Offices, obtaining as a result the retention of talent at 100% of the workforce.
• I designed and implemented the Samsonite Culture program in the three countries, effectively administering 3 Intranet platforms favoring internal communication at different levels, guaranteeing the availability of such.
• Developed and directed the Work Climate programs, workforce adjustments and staff growth in various areas, strategically designed to increase the productivity of 15% in omnichannel.

Mexico City.

• Manage the programs and plans for Development and Training, Internal Communication, Area procedures and budget management. Report of KPI´s.
• I designed and implemented the personnel management model that allowed us to know and increase the status of individual productivity, by areas and by business unit of 840 employees, in their performance and growth.
• Developed and implemented the management of personnel through 360 ° Training Guides with the involvement of leaders, partners and other functional areas to their position, achieving an annual turnover of 2% in Business.
• Directed the Effectiveness Evaluation Model to internally measure the collaborator in achieving sales goals, paying productivity bonuses and optimal results in mystery shopper, resulting in sales growth and doubling.
• Managed and controlled the annual budget for training and organizational development of staff, both in internal courses (120) through digital platforms (intranet), as well as in external courses and expos, keeping.
• I designed and developed processes, guidelines and procedures in the area of human resources and training, which allowed me to achieve low rates of 2% turnover, and zero labor demands / internal conflict management.

Mexico City.

• Manage the human resources and operational processes of the new IDEA INTERIOR business model, prepare all operational flows and staff activities for the new Retail stores, reporting directly to the Director of.
• Prepared the Company Structure and required positions, as well as the number of staff according to square meters.
• I made the job descriptions, internal manuals (onboarding and security), organizational charts and internal policies.
• I made all the processes and flowcharts of the first Interior Idea Store, according to the operation flows and activities of each position, giving the General Directorate 100% of the workforce (required staff) and 100%.
• Developed Project of opening activities. Bay by Bay of Rooms (Departments).
• Managed market research according to the socioeconomic level.

Mexico City.

• I managed several branches of El Globo, covering 100% of the operational and personnel management activities and managing to exceed the monthly sales quotas. Involving and engaging staff in the objectives and results.
• I increased sales to 15% of the monthly budget, which placed me in the 15 best branches in terms of sales.
• Responsible for maintaining 100% operating the Branch. Store opening and closing.
• Receipt and delivery of securities.
• Realization of 3 product inventories, product orders and their control.
• Responsible for preparing monthly reports, the result of my productivity in personnel, suppliers and product management, loss control and scope of sales quotas.

Diplomado, Alta Dirección, Formación Del Modelo De Negocios Harvard

Activities and Societies: Dirección de proyectos. Habilidades de comunicación, negociación y manejo de conflictos. Liderazgo, coaching y.

Diploma, Management Intelligence

Diploma, Human Resources Administration

Diploma, Organitational Culture And Change Management

Bachelor'S Degree, Business Administration