Sandra Morris Email & Phone Number

Taunton, England, United Kingdom

• Conduct internal audits (electronic and file-based) to asses and provide independent assurance that that the claim risk management, governance and internal control processes are operating effectively.• Carry out the internal audit work in line with direction from the Quality and Academy Leader.• Prepare and present reports (verbal and written) that reflect the audit results, following Company values in a professional, clear and concise manner.• Conduct follow up audits and monitor remedial action.• Identify risks and opportunities to improve and make recommendations to help manage and control such risks and support the business’s approach to continuous improvement.• Maintain open communication with management and auditees.• Conduct any reviews or tasks requested by management, provided such reviews and tasks do not compromise the independence or objectivity of the internal audit function. • Complete Root Cause Analysis of Complaints and Feedback.• Update Actions logs and monitor progress of these actions.

Taunton, England, United Kingdom

• Management of the day-to-day running of the Finance Operations Service Centre • Maintain good working relationships and communication across business functions• Management and update of the FOSC knowledge base• Negotiating and analysing spend in line with Business Policy• Sharing strategic analysis with key stakeholders• Provide the business with an efficient rail ticket/hotel operation, delivering value for money• Management of the day-to-day running of the CCC Operations• Maintain good working relationships and communication across business functions• Management of CCC agent’s productivity, 121’s, Annual appraisals & non- performance meetings.• Meet targets and SLA’s• Sharing strategic analysis with key stakeholders

Taunton, England, United Kingdom

• Liaise with depot staff to ensure speedy resolution to queries etc• Chase payment from customers by telephone, e-mail or any other appropriate means.• Deal with copy invoice requests from depots and customers.• Log customers’ invoice queries, and where required, assist with their resolution.• Take ownership and problem solve where appropriate• Provide regular updates of large or problem customers• Cover for other members of staff, if required, during holidays and other absence as necessary

United Kingdom

Crawley, West Sussex

• Managing team member’s performance, taking customer escalations, generating MI and reporting to management.• Ensure that targets are met, manage deadlines and work effectively.• Maintain specified quality and high standards of professionalism

Crawley, West Sussex

Temporary assignment - HR assistant service and HR Administrative support .Maintaining accurate and up to date files on all employees. Information letters and staff updates, referencing, Driver risk assessments, security vetting and other ad hoc duties.

Crawley, West Sussex

Managing team, monitoring productivity, dealing with disciplinary and grievance related issuesCoaching team members and taking responsibility for ongoing development. Manage quality controls and conduct audits to ensure operational effectiveness ensuring that breaches are not made in terms of the FCA, manage and consistently drive high performance culture.Undertake timely and effective call monitoring ,workflow tasks and allocations ensuring targets and service levels are achieved.Oversee and review escalations and the escalation process, monitoring key performance indicators and producing management reports, processing backlogs ensuring operations run smoothly, proactively reviewing all procedures for continual improvement, co-ordinate and manage team communication ensuing the use of all mediums and support operations management.Monthly assessments -121’s reviews ,Annual appraisals and conduct disciplinary and non- performance meetingsDeal with all policy related queries and achieve prompt and appropriate resolutions.Point of referral and advice on any aspects if the company’s products and services, capable of high volume input/output at all times ensuring all service deliveries are adhered to.Point of contact for communication for customer offering and advice and guidance where necessary, close liaison with policy processing, finance and claims management. Keep customers informed of the status for applications, claims, and queries. Liaise with other teams and departments

Midrand South Africa

• Managing a national centre – Personal and commercial lines claims and underwriting• Managing a national centralised commercial Bureau• Commercial auditor – conducting audits at the Indwe branches• Branch Manager of personal and commercial lines

Lm Leadership Pathways – Leader Of People, Level 3

Activities and Societies: British GasLM Leadership Pathways

High School, General Studies, Gcse

Activities and Societies: Chorus, swimming and netball

Education record

Activities and Societies: Swimming and Netball