Sandra Munoz Email & Phone Number

Florida, United States

Miami, Florida, United States

• Analyzed customer data and managed purchase orders in HPCS (ERP) to ensure efficient order processing, issue resolution, and on-time delivery of spare parts.• Collaborated with Sales, Quality, and Warehouse teams to resolve order issues, expedite high-priority shipments, and meet customer deadlines.• Built and maintained strong customer relationships by addressing inquiries, resolving delivery challenges, and ensuring satisfaction.• Monitored part usage and demand pipelines for contracts, developed performance metrics, and implemented corrective actions to improve operational efficiency

Miami, Fl

• Generate repetitive business through successful clients follow-up with maintenance repair and overhaul (MRO), repair station, brokers and firs tier operators• Communicates and follows up with customers to resolve pending repairs, replacements and/or warranty issues; Provide response to request for quote (RFQ), customer inquiries and status on repair orders• Contribute in meeting on Turn-Around-Time (TAT)• Present price, credit and terms to customers in accordance with standard procedures• Assist in procurement of materials in support of scheduling requirements and maintaining inventory levels in a team oriented work environment.• Supports finance department with regards to billing and reviewing discrepancies, review prices, verifies delivery, approves payment• Engaged in Kaizen Events and Lean Manufacturing Initiatives• Proactive management sales forecast, prepared daily booking; Perform gap and root cause analysis for management • Manage metric of customer on time delivery (OTD)• Trade Compliance regulation to maintain international business• Support clients to solve aircraft on ground situation (AOG)• Invoice over 8900 line items/year; leading majority of volume and maintaining the highest percentage of data entry accuracy of team