Sandra Mutton Email and Phone Number

- Reception and customer service at desk and telephone.- Client check-in/check-out management and administration work for reception operations.- Opening, closing and cash management, access system management, troubleshooting. - Consulting and proactive selling of services, products and events.- Reservation system: manage massage reservations, wellness treatments and spa proposals.- Receiving and forwarding customer suggestions/complaints to management.- Perform special tasks assigned by management or the department head.- Ensure order and cleanliness in the workplace.- Emergency procedures: alarm switchboard management, alarming and facility evacuation.

- Conducting sales meetings with international clientele.- Travel consulting in compliance with visa and other regulations.- Reservation and sale of tickets.- Recalculation and rewriting of tickets in the event of route changes, taking into account thefare regulations.- Advising passengers in case of flight irregularities.- Accounting for documents sold and keeping a cash register.

- Management, coordination and organization of cabin crew tasks.- Supervision of compliance with all safety procedures by cabin crew members and passengerscabin and by the passengers.- Managing emergency procedures in the cabin in the event of an incident or emergency in flight or on the ground.- Working closely with the cockpit crew and ground services personnel.

- Organization and handling of the entire reservation and ticketing of the airlines Meridiana and Portugalia for Individual and group passengers.- Management of two other reservation / ticketing employees.- Introduction of new employees and supervision of interns.- Responsible for sales in Ticino.- Collaboration in a project to develop a computer program for a tour operator a tour operator.- Customer service and travel agency visits.- Substitution of the supervisor in his absence.- Ticket accounting (EDP In-House System) with sales report to the head office.- Control of incoming and outgoing payments.- Fare calculations, issuance of tickets.