Sandra Navarrete Email & Phone Number

Yuma, Arizona, United States

Yuma, Tucson And Casa Grande Arizona

• Provided strong leadership and efficient management overseeing 13 branch offices encompassing 100+ employees with a portfolio of $872M. Responsibilities included operations, lending, product sales, customer service.
• Consistent top performer company wide, exceeded financial performance goals and ranked in top 10% in the firm.
• Improved branches revenue growth, profitability, customer retention, customer satisfaction and employee satisfaction. Revenue increased 13%, customer retention grew 16.3% and customer satisfaction increased by 10%.
• Built and maintained strong relationships across all lines of business. Increased the productivity of the partnership by 70%, which improved goals by 11%.
• Instrumental in evaluating and improving the efficiency of the company; assisted in decreasing expenses by 17%, increasing pretax earnings by 37% and being recognized by leading reduction of targets and strategies.
• Provide 1:1 customized coaching and career assessment. Work collaboratively with management to maximize full potential through self-assessment exercises, identifying short/long term goals, managing change.

Yuma

• Hired, trained and directed a staff of 19 employees, with responsibility of a portfolio of $206M. Quickly improved sales and service results and developed Personal Bankers in successful sales behaviors. Worked closely.
• Ranked in the top 15% for 4 years. Ranked #1 out of 220 Branch Managers nationwide 2 out of 4 years.
• Quickly delivered improvements to all P&L metrics, which included sales volume, cross-selling percentages, sales staff retention and customer satisfaction. Sales increased 41%, cross-sell ratio increased to 47.9%.
• Collaborated with Operations to develop new targets for improving the efficiency and regulatory requirements were met. Implemented aggressive efforts for processes implementation for audit success. Successfully passed.
• Launched new Performance Management Process aligning evaluations with company targets. Improved productivity and employee morale through workshops, role-playing and 1:1 coaching.

San Jose, California

• Led a team of 15 sales and service professionals to exceed sales goals and service targets. Supervised and coached team on proper behaviors, sales techniques, service expectations and compliance.
• Hired, trained and coached a diverse team of Bankers. Coordinated aggressive efforts to lead infrastructure development, policies and protocol to successful improve and surpass branch targets.
• Opened De Novo branch in growing and demanding market. Established and developed sales and operational behaviors to implement in new branch aligning with company targets and customer growing needs. Surpassed goal of.
• Managed difficult situations with customers and provided clients with information, data and advice.