Sandra Neill Email & Phone Number

London, United Kingdom

• Led my team and stakeholders across business to deliver the systems and processes section of NEST’s successful application for master trust authorisation, also supporting compliance of other areas of the application, allowing Nest to continue operating as a master trust. • Lead my team of highly experienced pensions technical managers to deliver excellent support and advice across the business to problem solve technical challenges and champion compliance in the interests of our 8 million scheme members.• Guide and trouble-shoot prompt internal customer service, reviewing and providing assurance that external collateral for members, employers and advisers is compliant and technically correct and ensuring external customers receive accurate information. • Ensure all pension legislative and regulatory change is identified, analysed and acted on by NEST and oversee processes to ensure changes to collateral and our proposition are made compliantly within legislative timescales to keep Nest operating in line with legislation and regulation.• Manage and deliver through my team processes including TPR scheme return, breach assessment and value for members assessment to ensure ongoing positive relationship with Regulator and our customers.

London, United Kingdom

• Provided technical advice and policy support to ensure that as Nest grew the product, processes and external collateral were compliant and accurate, allowing employers to meet their legal automatic enrolment duties correctly and helping members engage with their savings and understand the benefits to them.• Managed process to keep Employer Terms & Conditions up to date to ensure employer interactions with the scheme reflected the product and legislative requirements, to keep costs to members low and help achieve the policy intent of making affordable savings available to low and medium earners.• Subject matter expert for disclosure of information to members including working with DWP influencing their 2013 changes to disclosure regulations, ensuring relevance of the requirements for automatic enrolment and electronic communications to keep costs to member low.• Designed and delivered training to 150 Nest colleagues without a pensions background, ensuring an understanding of responsibilities of Nest and their employees from working in a regulated environment and how to keep the business compliant. Feedback forms from attendees gave consistently positive comments and satisfaction marks in terms of increasing understanding of responsibilities.

Reading, United Kingdom

• Developed legislative and regulatory change process with Prudential’s outsourced administration provider across entire product range, maintaining the business operating in line with legislation and regulation.• Designed and delivered pensions training for compliance team without previous pensions technical experience, ensuring they understood watch points and were able to assist the business areas effectively with compliance issues.• Provided technical advice for legislative/regulatory and compliance issues and projects across Prudential’s product range ensuring that change was developed in line with the law.

Reading, United Kingdom

• Strengthened Prudential’s relationship with the Pensions Regulator creating an ongoing flow of information about upcoming regulatory changes for planning purposes.• Represented Prudential on the Society of Pension Consultant’s (SPC) DC Committee, collaborating with other DC providers to share intelligence and influence the way legislation and regulation changes were made to avoid disruption to services.• Acted as SPC’s spokesperson collaborating with DWP on proposals to change disclosure regulations from prescriptive to principal based, ensuring Prudential’s views were heard and influencing the direction of travel in DC provider customer’s best interests.